Support Agent Global

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

Were Hiring: Support Agent SSI Global (Full-Time Based in Madrid)
HybridMadrid 8-hour shift 1-hour break (5 days/week)

Were looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI (Strategic Scalable Initiatives) teamworking behind the scenes to bring magical experiences to life globally while being based in Madrid.

This role focuses on ensuring that all administrative documentation and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation tracking contracts and signatures coordinating logistics and supporting basic financial administration tasks.

The ideal candidate is highly organized hands-on comfortable taking ownership of tasks and able to work autonomously in a fast-paced international environment.

Youll play a key role in supporting our internal teams ensuring that artists management travel logistics and administrative processes are always on point. Youll manage a variety of administrative and operational tasks:

• Manage and maintain organized records of event documentation contracts permits and signed official documents
• Coordinate signature collection and follow up with stakeholders on pending documentation
• Prepare documentation for event execution and shipment when required
• Ensure accurate filing tracking and proper record-keeping across administrative processes

• Register and organize supplier invoices
• Support tracking of payments related to vendors permits and administrative services
• Maintain organized records for financial documentation and reconciliation

• Maintain visibility across tasks deadlines and project progress
• Support communication between stakeholders involved in operational workflows

Youll work closely with a global team contributing to the smooth operation of some of Fevers most beloved scalable experiences.

• You live in Madrid and are legally eligible to work here
• You speak Spanish & English fluently. Other languages are a plus!
• Experience in structured operations support or admin roles
• Strong attention to detail process orientation and follow-through
• Comfort with tools like Jira Airtable Slack Google Workspace (or quick to learn)
• A team-first mindset clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events production or theatre

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Wellhub membership
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young international team of talented people to work with!
  
  

We welcome people from all walks of lifeif this role excites you and youre motivated to learn and contribute we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Hybrid