Strategy & Operations Associate Customer Identity

We are seeking a highly driven Strategy & Operations Associate for our Grow & Engage domain specifically focusing on the Customer Identity team. This role requires strong alignment across our internal Risk MLRO and LYC Operations teams.

You will play a pivotal role in bridging the gap between strategy and execution helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible this role you will be part of a high-impact team that acts as a strategic partner to leadership driving customer value and business growth across our core revenue lines.

• Own and refine segment strategy enabling data-driven trade-offs across Engagement and Subscriptions.
• Act as a subject matter expert developing a deep understanding of business drivers infrastructure and processes.
• Drive KPI discipline leading regular performance reviews and ensuring progress against core company targets.
• Identify and prioritize growth opportunities proactively assessing performance and uncovering areas for innovation and efficiency.
• Build robust business cases evaluating ROI and guiding investment toward the highest-impact initiatives.
• Lead and coordinate cross-functional initiatives end-to-end ensuring strong project management clear ownership timely delivery and continuous optimization.
• Monitor performance and optimize outcomes including product KPIs unit economics and external partner delivery against SLAs.
• Act as the central connector across teams and partners aligning stakeholders (Product Tech Data Growth Finance etc.) resolving blockers and driving execution on complex high-impact topics.

Background:

• Minimum of 3 years preferably in fintech banking consulting or B2C startup environments working with some of these topics: growth funnel optimization subscription models customer engagement product-led growth.
• Bachelors degree in Finance Accounting Economics Business Management Mathematics or related field from a top-tier institution.
• You have experience putting together business cases and making data-driven recommendations.
• You have experience leading cross-functional projects end-to-end (from ideation to execution) and collaborating with diverse teams to drive strategic outcomes.
• Strong problem-solving ability to structure and define analyses to draw innovative conclusions.

Skills:

• Proficiency in SQL with the ability to independently source data and derive insights.
• Effective visualization and storytelling skills for presenting insights.
• Interest and curiosity for the banking/fintech industry.
• Fluent in English.

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget work from home budget language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
• A relocation package with visa support for those who need it.

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.

Sounds good Apply now for this position.

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .

Visit our website to learn more about Diversity Equity & Inclusion at N26.