Strategic KAM VIP – Michelin & Top Chef

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries.

Were part of the Tripadvisor Group and proud to be building a diverse people-first culture where respect ownership growth and better together values thrive.
If youre passionate about food technology and making a real impact your seat at the table is ready.

Discover life at TheFork

About the role

At TheFork our Top Chef team partners with some of the most prestigious restaurants in Spain including Michelin-starred and fine dining venues.
As a Top Chef Customer Success Manager you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience.
This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses.

What you will do:

• Manage a portfolio of Michelin-starred and premium restaurants across Spain.
• Build trusted relationships with owners restaurant managers and decision makers.
• Drive adoption of TheFork products and functionalities to maximize customer success.
• Identify opportunities to increase product penetration and revenue growth.
• Reduce churn by proactively identifying risks and delivering tailored action plans.
• Become the main point of contact for operational commercial and product-related topics.
• Coordinate with Product Support Operations and Sales teams to resolve complex customer issues.
• Analyze customer performance and recommend strategies to improve bookings revenue and visibility.
• Lead regular business reviews with strategic customers.
• Share customer insights internally to influence product improvements and commercial initiatives.
• Ensure an exceptional customer experience while maintaining high operational excellence.

Who you are:

You Must Meet These Critical Qualifications:

• C2 level of Spanish and fluent English
• Prior experience in SaaS Hospitality Technology or Marketplace environments is highly valued.
• 3 years in Customer Success or Key Account Management with proven experience managing strategic or enterprise customers.
• Commercial mindset focused on growth opportunities combined with strong analytical skills and confidence working with data.
• Collaborative team player.
• Strong problem-solving mindset with high ownership accountability and excellent organizational skills to manage multiple priorities.
• Excellent relationship-building communication and stakeholder influence skills with the confidence to navigate challenging conversations.
• Valid drivers license

You Can Impress With These Additions

• Fluency in Catalan is a strong plus.

What we offer you:

An awesome team

A permanent contract

Flexible working environment (2 days home office per week up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary and bonus

Lunch vouchers available for each working day (because yes we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities family support travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

A program dedicated to helping you have the best work/life balance

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining a coffee point on each floor and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability age socio-economic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly.

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