Sr. Site Reliability Engineer SRE

We are expanding our Site Reliability Engineering (SRE) team and seeking a highly skilled and passionate Senior SRE to join us. As a member of our growing SRE function you will play a critical role in ensuring the reliability scalability and performance of our mission-critical services that power our customer experience. This is an exciting opportunity to shape our SRE practices drive automation and significantly impact our products operational excellence. 

What Youll Do: 

• Drive Operational Excellence: Design implement and maintain highly available scalable and resilient systems that deliver exceptional customer experience. 
• Datadog Expert: Be one of the go-to experts for Datadog. You will be responsible for defining implementing and enforcing best practices for monitoring alerting logging tracing and synthetic testing across our entire AWS environment. This includes deep hands-on configuration dashboarding troubleshooting and optimization within Datadog.
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• 5/29/26 10:48 AM Job SmartRecruiters 
• Software Development for Reliability: Develop robust well-tested and maintainable software and tooling to automate operational tasks create self-service capabilities for engineering teams and enhance system reliability. This will involve building applications not just scripts. Toil Reduction Champion: Identify and eliminate toil through automation process improvements and systematic problem-solving. Work proactively to shift our operational focus from reactive firefighting to proactive engineering. 
• Incident Management & Post-Mortems: Contribute to and evolve our incident response framework participating in on-call rotations (using OpsGenie). Lead blameless post-mortems extracting actionable insights and driving systemic improvements to prevent recurrence. Reliability Metrics & Goals: Collaborate with engineering teams to define implement and track Service Level Indicators (SLIs) Service Level Objectives (SLOs) and Error Budgets. Use these metrics to drive continuous improvement and make data-driven decisions about reliability investments. Infrastructure as Code: Leverage and contribute to our infrastructure as code (IaC) efforts moving towards a fully automated environment using Terraform and GitHub Actions. 
• System Design & Architecture: Provide SRE expertise in system design reviews influencing architectural decisions to build reliability observability and scalability into our services from the ground up. 
• Knowledge Sharing & Mentorship: Document processes build runbooks and share your expertise with both the SRE team and broader engineering organization. Help foster an SRE culture of shared ownership and continuous learning.

Qualifications :

What Youll Bring 

Core SRE Capabilities 

• Demonstrated experience operating and improving production systems at scale in an SRE Production Engineering or Platform Engineering role.
• Proven ability to rapidly build accurate mental models of complex distributed systems across infrastructure applications networking identity and observability domains. 
• Strong troubleshooting skills with a methodical evidence-driven approach to incident response and root cause analysis.
• Experience defining implementing and using Service Level Indicators (SLIs) Service Level Objectives (SLOs) and error budgets to guide reliability decisions. 
• Excellent written and verbal communication skills with the ability to explain complex technical issues clearly to both technical and non-technical audiences. 

Technical Domains 

Experience across several of the following areas: 

• Kubernetes platforms including Amazon EKS and service mesh technologies such as Istio. 
• Cloud infrastructure and services within AWS. 
• Identity and access management systems including Auth0 and AWS IAM.
• Networking fundamentals including DNS load balancing routing TLS and connectivity troubleshooting. 
• GitOps workflows and infrastructure automation using tools such as Flux and Terraform. 
• Observability platforms and practices including metrics logs traces alerting dashboards and synthetic monitoring.
• CI/CD systems and engineering workflows. 
• Application logging and distributed system debugging. 
• Engineering Mindset 

A strong SRE: 

• Prioritizes service stability and customer impact during incidents. 
• Slows down under pressure gathers facts and communicates clearly. 
• Reduces operational complexity through automation and simplification. 
• Identifies and eliminates toil through self-service tooling and process improvement. 
• Demonstrates strong scripting and automation instincts. 
• Brings a systems-thinking approach to problem-solving. 
• Balances short-term remediation with long-term reliability improvements. 

Software Engineering for Reliability 

• Demonstrated ability to build and maintain automation tooling and self-service capabilities using one or more programming or scripting languages such as Python Go or Bash. 
• Focuses on applying software engineering practices to improve reliability reduce toil and enhance developer productivity. Behavioral Expectations 
• Calm and effective during high-severity incidents.  
• Skilled at managing complex situations involving multiple teams and competing priorities. 
• Able to lead blameless post-mortems and drive meaningful follow-up actions. 
• Passionate about continuous improvement and fostering a culture of shared ownership. 

Bonus Points (Nice to Have): 

• Experience defining and working with SLOs SLIs and Error Budgets. 
• Familiarity with other observability tools or concepts beyond Datadog. 
• Experience with feature flagging platforms like LaunchDarkly.

Additional Information :

QAD Inc. is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive life sciences packaging consumer products food and beverage high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. 

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. 

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QADs vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. 

#LI-Remote

Remote Work :

Yes

Employment Type :

Full-time