Sr. Conversation UX Designer, Alexa for Shopping

The Alexa for Shopping design team is seeking a Senior Conversation Experience Designer to help us invent features for Amazons personalised agentic AI assistant. Our new experience brings together the best of Rufus and Alexa to deliver a more personal helpful shopping experience across a wide range of surfaces and devicesfrom the Amazon Shopping app and website to Echo Show where customers can now browse and shop the full Amazon store using voice touch or both.

To thrive in this role you must be a pioneer with an inventors spiritsomeone with a strong command of language (both inputs and outputs) who is passionate about technology and innovation. You can work at pace handle several projects and quickly interpret brand and customer requirements to translate them into appropriate voice and tone. You know how to present ideas professionally through a strategic and creative lens. You must be comfortable working with project briefs and managing stakeholder inputs functional requirements and timelines. You have a solid understanding of conversation design fundamentals combined with a deep understanding of how to collaborate with UX designers researchers product management engineering data science and operational teams as you go from early-stage product concepts to launches of new features and experiences.

Key job responsibilities
- Develop high-level customer experience strategy for both the near and long term
- Design conversational frameworks and conversational flows partnering with UX Designers on accompanying GUI components
- Work with Science and Editorial teams to help train the LLM to generate content that matches the intention of the designs
- Present design work to the user experience team product team engineering team leaders and partner organisations for review and feedback
- Collaborate with other design team members on experiences frameworks processes and best practices
- Work with our UX research and data analysis teams to assess and optimise new and existing features
- Navigate ambiguityincluding shifts in direction and rapidly evolving customer expectationsand bring clarity to design decision-making through your work

- Have an available online portfolio
- Speak write and read fluently in English
- 8 years of experience in conversation design or VUI design

- Experience designing for LLM-enabled customer experiences

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