Spare Parts Coordinator

WithJBT Marels continued growth were looking for aSpare Parts Coordinator - Meat EMEAto join our team inBarcelona.

TheSPCworks closely together with Customer Support Coordinator Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.

Scope and Authority

The Spare Parts Coordinator (SPC) is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include managing spare parts requests and inquiries such as quotations return requests delivery dates and status. The SPC works closely together with Customer Support Coordinator Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.

The SPC is a key contact for the internal supply chain organization in all matters related to spare parts quota-tions orders and delivery and communicates in timely manner about confirmed dates delays or other issues that may compromise service levels or customer expectations.

SPC is responsible for preparing spare parts packages for planned maintenance jobs in expected time scales which includes communication with field service planning teams supply chain for on time purchasing and delivery and expected demand to enable accurate forecasting and demand planning.

SPC escalate spare parts questions to technical support when required follow up and ensure swift handling

Main Tasks

Receive and process spare parts requests being quotations orders return requests delivery and price inquiries from customers or internal organization

Follow all parts requests through to their completion

Prepare and follow up on spare parts quotations

Communicate with supply chain on availability delivery dates or other important matters related to spare parts delivery

Escalate and resolve compromised service levels or customer expectations related to spare parts issues

Provide information as required for spare parts forecasting and demand planning

Plan and prepare spare parts packages for planned maintenance activities

Be empathetic and work as an advocate for customers

Ensure customers needs are met quickly and efficiently

Communicate regularly with other individuals/departments within the organization

Other duties assigned due to the need of the business

About JBT Marel

At JBT Marel what we do matters we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision ofbeing the leading partner in solutions for a sustainable food industry. At its core our vision emphasizes partnership inspiring JBT Marel to deliver exceptional end-to-end service that fosters customer trust.

• Our values show who we are at our best. As we Serve with integrity Create with collaboration Grow with excellence Advance with innovation

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.

• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

• We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!

• Benefits: Salary will be dependent on candidate location and profile i.e. country of residence - details relating to the amount of holiday including bank holidays healthcare benefits pension will be shared directly with applicants.

Interested
If this sounds like the right opportunity for you please do not hesitate to click on Apply and include your resume!

Questions Contact:Katrina Nana Maniga
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JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

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Join us and be the driving force behind smarter leaner food production.

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