Spanish Customer Support in Lisbon – Accommodation Provided

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone Email Chat)

• Assist clients with account-related queries including identity verification and account information confirmation

• Adhere to regulatory guidelines and internal procedures as directed by the client

• Troubleshoot issues and offer effective solutions tailored to customer needs

• Ensure timely follow-up and resolution of customer interactions maintaining client satisfaction

• Maintain accurate documentation of interactions and updates in internal systems

• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

• Native / fluent in Spanish both verbal and written. Fluent in English (C1 level)

• At least 1 year of experience in customer service with a strong customer-centric approach

• High attention to detail and accuracy in handling customer information

• Proficiency with automated customer support tools and platforms (preferred)

• Ability to analyze problems think critically and resolve issues independently

• Friendly professional and proactive approach to customer service

• Experience across various industries such as retail banking or general customer support is beneficial

• Comfortable working in rotating shifts and full-time on-site schedules

• Adaptable and flexible to changing procedures technologies and customer expectations

• Ability to work on 24/7 shift rotation.

OFFER:

• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• Relocation support