Spanish & Basque Advisor Online Streaming Platform Lisbon w Relocation

Are you fluent in Spanish & Basque and passionate about entertainment technology and delivering exceptional customer experiences

Were looking for Customer Care Specialists to join our international team on the 16th of November inLisbon supporting customers of one of the worlds leading global streaming platforms.

Youll be the first point of contact for customers assisting with account-related questions subscriptions payments technical issues and general service enquiries while providing a friendly professional and seamless experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon thats mandatory.

• Provide customer support in Spanish & Basque via phone email and digital channels.
• Assist customers with account subscription billing and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

• Fluent Spanish & Basque(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive customer-focused and professional attitude.
• Flexibility to work on a rotating schedule.

• 12-month initial contract with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Without Company Accommodation

• Base Salary: 1391.83month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: 1059.33month
• Performance Bonus: Details shared during the recruitment process with the company.

• Work and live in Lisbon Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.

Ready to take your customer service career to the next level in Lisbon Apply now and become part of an international team where every interaction matters!