ServiceNow Practice Lead

We are seeking a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow this role you will be responsible for the strategic development implementation and management of the ServiceNow platform across the organization. You will lead a team dedicated to optimizing ServiceNow to support business processes working closely with various stakeholders to ensure the platform meets current and future needs.

Qualifications :

Key Responsibilities: 

• Serve as the lead architect for the ServiceNow platform overseeing its configuration implementation and maintenance. 
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives. 
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. 
• Develop and implement best practices for ServiceNow governance security and optimization. 
• Ensure seamless integration of ServiceNow with other enterprise applications and systems. 
• Oversee the administration and daily operations of the ServiceNow platform ensuring its reliability security and performance. 
• Oversee license management ensuring the organization remains compliant with ServiceNow licensing agreements. 
• Manage relationships with ServiceNow and third-party vendors ensuring optimal service delivery and platform support. 

Requirements: 

• Proven experience with ServiceNow as an architect or team leader. 
• Strong expertise in ServiceNow ITSM CSM and HRSD platform development configuration and administration. 
• Strong understanding of ITIL best practices and ITSM and HR processes. 
• Knowledge of ServiceNow NowAssist AI (advantage) 
• ServiceNow certification (Administrator Developer or Implementation Specialist) is highly desirable. 
• Leadership skills with experience managing technical teams. 
• Excellent communication and collaboration skills. 
• Good English level. 

Additional Information :

Who we are  

We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.  
 
We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated. 

We are reimagining how work makes people feel.  

 What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  
• balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits 
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so ultimately you can achieve your best work 
• talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry 
• a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme  
• a safe and inclusive working environment supported by our Employee Resource Groups which are open to all. 

Our commitment to equity  

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:  

• Our focus to DEI remains central to who we are 
• Inclusive hiring at Unit4: Building equal opportunities for all 

Background check 

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries well handle it according to local privacy laws and keep your information safe. Questions Feel free to reach out!  

Salary range: 57784 - 69208 EUR

Remote Work :

Yes

Employment Type :

Full-time