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Service & Support Specialist Workforce Management (mfd)

Schwarz

Job Location:

Barcelona - Spain

Monthly Salary: Not provided by the employer

Posted: 16 August 2026 (10 hours ago)

Application Deadline: 13 November 2026

Vacancies: 1 Vacancy

Job Summary

Join Schwarz Digits - IT Hub of Europes Largest Retail Group.
At Schwarz Digits Spain we provide high value IT services for the entire Schwarz Group which includes Lidl Kaufland Schwarz Produktion PreZero Schwarz Digits STACKIT and XMCyber.
As part of a top 5 global retail company we serve 6 billion customers through 14200 stores in 32 countries supported by over 595000 are looking for open-minded colleagues with passion for technology who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us where development and progress are at the heart of everything we do.

Your tasks

You strengthen our international team in the Schwarz Groups Service & Support department specifically within HR Systems focusing on Workforce Management tools.
You support our HR Key users and HR Business Solutions Experts colleagues from Lidl Kaufland and other companies within the Schwarz Group with troubleshooting.
You prioritize analyze document and process incoming error tickets.
Your activities also include close cooperation with specialist departments as well as internal and external development teams.
If necessary you train the local support departments through specially created training sessions.
Continuous optimization of support processes and operations is a primary focus of your day- to- day.
You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
You serve as the primary service contact person for application support

Your profile

Education: A university degree in Information Technology or a related field is desired.
Experience: You already have professional experience in IT support tasks or IT projects.
Systems: Ideally you have experience handling Support Ticketing Systems
Languages: Fluent English (must-have) and at least B2-level German (very desirable).
Motivation: You are motivated by familiarize yourself with new topics
Skills: You are characterized by strong analytical skills interconnected thinking and a passion for process optimization.
Teamwork: You enjoy working in an international team environment.
Mindset: You are results oriented and demonstrate a can-do attitude bringing adaptability flexibility and resourcefulness
Certifications: Knowledge in ITIL is a plus.