Service Improvement Program Manager

Summary

Were looking for an experienced Program Manager to lead a portfolio of strategic service improvement initiatives that drive operational excellence and deliver tangible outcomes across the organisation.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the worlds airspace and provision of aviation rescue fire fighting services at Australias busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations including an island. This team keep are helping to secure the future of Australias skies and keep it amongst the safest in the world.

We connect people with their world safely linking family and friends generating economic activity creating jobs and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse inclusive and respectful. We encourage motivated individuals who love what they do value a service first mindset and embrace a challenge to explore a career with return you will be a valued team member be offered flexibility and experience a meaningful career in an exciting ever-evolving aviation industry.

Our Leaders

Leaders at Airservices demonstrate our Leadership Standard in the way they Know Focus Develop and Value our people every day. Our leaders role model our values of Safe always Service first Love what we do Work as one Own it to connect people with their world safely.

An Airservices leader leads inclusively thinks strategically collaborates and communicates with impact to deliver outcomes that support our culture of trust care and accountability.

The Role & The Team

Reporting to the Head of Service Level Upgrade Implementation (SLUI) you will be responsible for leading and coordinating the delivery of multiple concurrent service improvement initiatives across a complex and highly regulated environment. Youll provide program-level leadership ensuring initiatives are delivered safely on time within scope and aligned to strategic priorities.

In this role you will:

- Lead the end-to-end delivery of a portfolio of service improvement initiatives.

- Develop and manage integrated program plans dependencies and resource allocation.

- Drive collaboration across operational safety technology training and corporate teams.

- Ensure operational readiness safety assurance and stakeholder requirements are embedded into delivery.

- Manage program risks issues and governance requirements.

- Provide high-quality reporting and insights to senior leaders and governance forums.

- Lead coach and develop a multidisciplinary team to deliver successful outcomes.

Please see the link below to view the full Position Description:

Position Description SLUI Program

The Person

You are a confident and collaborative program leader with experience delivering complex programs in operational regulated or safety-critical environments.

You will bring:

- Demonstrated experience leading large-scale programs or portfolios.

- Strong people leadership coaching and team development capability.

- Experience managing multiple stakeholders priorities and interdependencies.

- Excellent communication and influencing skills including executive-level reporting.

- Strong risk management decision-making and problem-solving capability.

- Experience working within complex governance frameworks.

- A tertiary qualification or equivalent experience in aviation operations engineering project/program management or a related discipline.

- Relevant project or program management accreditation.

At Airservices Australia we embrace and thrive on diversity of thought perspectives and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds gender identities people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirementssuccessful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Alicia ORourke - Talent Acquisition Specialist at .

How to Apply

To apply for this position please lodge an application online before applications close 11.55 pm (AEST) Wednesday 22 July 2026.

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