Service Delivery Manager

We are seeking an experienced IT professional with a strong background in project management to lead new application development and follow-up support within our Corporate IT team.

The role combines project management responsibilities with a strong focus on coordinating internal teams and supporting the development of key projects and transition to an in-house support model while ensuring alignment with SGSs technical and operational standards.

Key Responsibilities

• Coordinate internal team (and/or support contractors) to ensure delivery of new IT projects in alignment with Stakeholder requirements.
• Manage internal team to guarantee high-quality application delivery support and adherence to corporate standards.
• Manage budgets & timeline coordinate cross-functional teams and drive user adoption across the organization at product delivery.
• Proactively identify project risks and issues developing mitigation plans and escalations where necessary.
• Support the transition of development and support activities from contractors / vendors to internal teams.
• Contribute to the long-term stability performance and scalability of the applications under your responsibility.
• Monitor report and address key KPIs related to application support and development.

Qualifications :

• Bachelors degree in IT Computer Science or related field.
• Understanding of project management methodologies: Agile Scrum or Waterfall methodologies
• Solid knowledge of project management & service delivery
• Excellent communication skills
• Proven ability to influence and engage stakeholders at all levels

Nice to Have

• Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment especially Field Services.
• PMP (Project Management professional) certification.
• Technical background in application development and/or infrastructure.
• Experience with ServiceNow and Azure DevOps
• ITIL4 Certification

Additional Information :

Why SGS

• Join a globally recognized and stable company a leader in the Testing Inspection and Certification (TIC) industry.
• Enjoy a flexible schedule and work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS we are committed to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfill your potential. Apply now to join our motivated and dynamic team!

Remote Work :

No

Employment Type :

Full-time