Service Delivery Lead (Infrastructure)

About the job

infraones purpose is to protect the critical infrastructure modern life depends onfrom factories that produce essential goods to utilities and water supplyby providing world-class cybersecurity and network services to manufacturing environments.

We deliver projects and maintain 24x7 support for leading manufacturers across Europe. Guided by the values of Ownership Customers First Trust Ambition and Excellence.

Relocation from other countries will not be available for this role!

The Opportunity

As a Service Delivery Lead you will join our Delivery team taking ownership of the services and client relationships for a portfolio of assigned clients in the field of infrastructure and communications where we take end-to-end responsibility for their systems and network.

You will act as the technical-executive interlocutor between your clients and the team with the experience and technical judgement to set the bar on projects anticipate problems and make things happen.

Key Responsibilities

• Project delivery: Execute and/or manage infrastructure projects end-to-endplanning resources risks and budget.
• Service ownership: Define and track service KPIs and SLAs and build your own dashboards. We provide AI subscriptions to speed up reporting analysis and automation integrating them with our ticketing and reporting systems.
• Client management: Run the biweekly service review meetings with the client and present at steering committees (SteerCo).
• Team leadership: Manage the technical team assigned to projectstask assignment follow-up and unblockingensuring commitments are met on time.
• Technical oversight: Review HLDs/LLDs challenge architecture decisions and set quality standards for deliverables.
• Proactive management: Anticipate problems risks and deviations before they impact the client.

Minimum Qualifications

• Degree in Computer Science Telecommunications Engineering or a related field
• At least 7 years executing projects in virtualization (VMware and/or Hyper-V) Windows Server environments (Active Directory GPOs DNS/DHCP clustering migrations and version upgrades) remote desktops (Citrix/AVD/RDS) backup and storage
• Hands-on networking experience: switching (VLANs routing spanning-tree) and firewall management
• ITIL PMP or similar certification
• Experience preparing executive presentations and presenting to client leadership
• Organized structured and analytical profile with initiative and ownership: you define what needs to be done rather than waiting for instructions
• Fluent English skills (spoken and written) and Spanish; German is a plus

Nice-to-Have

• Relevant technical certifications (Cisco CCNP Palo Alto Networks NGFW Engineer former PCNSE or similar)
• Knowledge of Azure and hybrid cloud environments (Entra ID networking IaaS)
• Experience in pharmaceutical or regulated industrial environments
• Previous experience in IT services/consulting firms managing clients with end-to-end responsibility for their infrastructure

What Makes You Successful Here

You are a self-driven and structured professional who thrives on client responsibility. You combine technical judgement with executive communication enjoy making things happen through your team and take pride in delivering services that keep critical operations running.

Benefits & Development

• Hybrid Policy: 2 days at our amazing office in Paseo de Gracia
• Flexible compensation
• Wellhub (Gympass) membership
• Projects with leading pharmaceutical companies and essential infrastructure operators
• Opportunity to grow in a highly specialized team focused on IT and OT infrastructure
• Training and certification support in the leading technologies we work with

Our Values

• Ownership: We take responsibility and make things happen.
• Customer First: We obsess over client value and outcomes.
• Trust: We operate with radical transparency and mutual trust no egos just honesty and reliability
• Ambition: We set bold goals and push boundaries.
• Excellence: We aim to be the best at what we do.