Senior Technology Operations Analyst

Job Description:

The Strategy Operations team supports both our people and our processes across Technology removing barriers and scaling growth opportunities. Within that team TechElevate drives learning & development change management and enablement experiences that strengthen capability and improve how Technology works.

Reporting to the Senior Manager Strategy Operations this role is focused on turning change into adoption at scale. The Project Manager will identify high-value opportunities to improve how Technology teams work convert those opportunities into structured enablement programs and support the training communications stakeholder alignment and measurement needed to make new ways of working stick especially as AI tools new workflows and cross-functional operating models continue to evolve.

This is an individual contributor role for someone who can move comfortably between analysis and execution: spotting what will make Tech more successful building the program to support that change and then scaling it across the organization through training workshops communications and strong operational follow-through.

• Lead TechElevate-linked change initiatives that improve workflows accelerate adoption of AI-enabled practices and increase operational efficiency across Technology.
• Turn business needs and process pain points into delivery roadmaps project plans milestones risks dependencies and success measures.
• Manage learning licenses cycles and allocation and track engagement and effectiveness across the Technology organisation.
• Design and scale learning experiences that help teams reproduce efficiency gains across functions.
• Partner across Product Engineering Design Data & AI Operations and other business units as requested to align priorities remove blockers and land change successfully.
• Build communications playbooks and reporting that keep work legible measurable and easy to adopt for both teams and leaders.
• Track engagement adoption satisfaction and business impact and use those insights to improve programs over time.
• Facilitate structured working sessions retrospectives and workshops that help teams move from ambiguity to action.

• 2-4 years related experience leading project or program work in technology operations enablement learning or transformation environments with the confidence to run moderately complex work independently.
• Strong change management instincts and experience helping teams adopt new tools processes or ways of working at scale.
• Experience designing coordinating and delivering training facilitation workshops or enablement programs that translate strategy into day-to-day practice.
• Excellent stakeholder management and communication skills including the ability to tailor messaging and influence across functions.
• Comfort with data dashboards and operational metrics to show progress and guide decisions.
• Familiarity with collaboration and workflow tools such as Google Workspace Claude Gemini Confluence Miro and emerging AI-enabled ways of working.

• Comprehensive Healthcare Plans for you and your family (paid by Dow Jones)
• Extra paid Time Off (30 days of holidays/year)
• Possibility to work remotely for 3 months/year (desplazamiento program) or one week of remote work per quarter
• Meal benefit with Pluxee (171/month on top of your salary)
• Retirement Plans (Dow Jones will pay 2% of a members Pensionable Salary and match employee contribution up to a maximum of 3 %).
• Comprehensive Insurance Plans
• Well-being Resources (200 USD allowance per quarter Classpass etc.)
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program

#LI-hybrid

This is a hybrid remote/in-office role.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic. We strongly encourage applications from all qualified individuals including women people with disabilities and those from underrepresented groups.

Reasonable Accommodation

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Business Area:

Dow Jones - Technology

Job Category:

General Management

Union Status:

Non-Union role

Base Pay Range: 25000 - 45000

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.