Senior Technical Support Engineer

About Ingram Micro

Ingram Micro powers the global IT ecosystemconnecting technology vendors partners and businesses to unlock the full promise of innovation. With operations reaching over 90% of the worlds population and our digital platformIngram MicroXvantage we enable smarter faster and more scalable ways to do business. Togetherletsshape tomorrowby driving technology forward and creating real impact across the globe.

About the Team

OurUnified Supportteam sits at the heart of this missionensuring technology runs seamlessly for customers worldwide. Through deep technicalexpertise cross-functional collaboration and a relentless focus on customer success we solve complex challenges across cloud and ERP-integrated environments while improving reliability performance and customer satisfaction.

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer you will act as atechnical authority for complex customer challenges owning escalations across Azure AWS and ERP-integrated environments. You will lead incident response drive root cause analysis and partner cross-functionally to improve system resilience and customer experience.

Whatyoulldo:

• Troubleshoot and resolve advanced issues across Azure/AWS services

• Support hybrid multi-cloud and on-premises integrations

• Lead critical incident response including bridge calls and service restoration

• Diagnose outages performance issues and configuration errors using monitoring tools and logs

• Troubleshoot ERP and SAP integrations ensuring stable data flows and operations

• Conduct root cause analysis (RCA) and drive long-term improvements

• Collaborate with Engineering Product ERP and vendor teams

• Maintain documentation mentor junior engineers and improve support processes

What You Bring

• Bachelors degree in Computer Science Information Systems or equivalent

• 5 years in cloud support engineering technical support cloud operations or SRE-adjacent roles

• Experience troubleshooting SaaS-based cloud solutions

• Solid understanding of SQL and database concepts including experience with Apache IIS MySQL MSSQL and PostgreSQL

• Strong troubleshooting ability across APIs and cloud services

• Solid understanding of ITIL processes: Incident Problem Change RCA

• Exceptional communication skills and a customer-first mindset

• Ability tooperateeffectively in fast-paced global high-pressure environments

Nice-to-have specializations:

• Scripting skills in PowerShell and/or Python (Bash a plus)

• Experience with monitoring tools (Datadog Zabbix Azure Monitor CloudWatch)

• SAP BRIM (FICA CI) or SAP FICO experience

• Infrastructure as Code (Terraform CloudFormation)

• Container technologies (Docker Kubernetes)

• Azure/AWS certifications

• ITIL certification (Foundation or higher)

• Microsoft 365 and Entra ID enterprise experience

• Cloud cost optimization experience

• Native or Fluent in Multiple Languages: SpanishGermanPortuguesItalianFrench English

Why Join Ingram Micro

At Ingram Microyoullhave the opportunity to grow your career at global scale working withcutting-edgetechnologies and diverse teams across regions. We are committed to your development value inclusion and empower you to make an impact. Here yourexpertisehelps shape resilient future-ready platforms that power businesses worldwide.

Letsshape tomorrowtogether.