Senior Product Manager
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Job Summary
ABOUT US
In more than ten countries around the world The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites planning tools invitations and registry services that make wedding planning easier for couples around the globe. Each year we connect more than 4.5 million users with around 900000 global small businesses through our Vendor Marketplace.
LIFE AT TKWW
At The Knot Worldwide we believe in doing work that matters. Each year we help millions of couples around the world celebrate lifes most meaningful moments while also helping hundreds of thousands of global small business owners get discovered and scale. Life here means working alongside a team that cares deeply not just about the work you do but about the life you live. We prioritize employee well-being and development through meaningful opportunities for growth and we celebrate milestones and wins in a big way. After all celebrations are what we do best.
We are seeking an experienced Senior Product Manager to help transform how couples discover evaluate and connect with wedding professionals and how wedding professionals find high-intent couples who are a strong fit for their businesses.
The Knot Worldwide operates a large two-sided wedding marketplace. Our challenge is not simply to help couples browse a directory; it is to create increasingly relevant personalized matches across a highly fragmented market while balancing couple outcomes vendor value marketplace liquidity and long-term business growth.
In this role you will own a meaningful product area within The Knots wedding vendor marketplace with a likely focus on recommendations matching and personalization. You will identify opportunities establish product direction and lead work from problem definition through launch measurement and iteration.
You will work closely with design engineering data science research product marketing and teams serving both sides of the marketplace. This role is a strong fit for someone who understands marketplace dynamics is comfortable working with data and algorithmically powered experiences and can turn ambiguous customer and business problems into a clear product strategy and measurable outcomes.
This role is a strong fit for someone who can operate independently bring clarity to ambiguous problems make thoughtful tradeoffs and drive measurable customer and business impact.
RESPONSIBILITIES:
- Own the product strategy roadmap and execution for a meaningful area of The Knots wedding vendor marketplace potentially spanning search discovery recommendations matching personalization or vendor evaluation.
- Develop a deep understanding of both sides of the marketplace and make product decisions that improve customer outcomes while strengthening marketplace health.
- Identify and address marketplace challenges such as relevance liquidity supply quality and coverage matching efficiency trust conversion and the balance between customer experience and monetization.
- Partner closely with data science engineering and design to develop and improve ranking recommendation matching and personalization experiences.
- Define the signals data and feedback loops needed to improve marketplace relevance and product performance over time.
- Use experimentation behavioral data customer research and marketplace metrics to evaluate opportunities make tradeoffs and measure impact.
- Establish clear success measures across the funnel connecting improvements in discovery and matching to meaningful customer and business outcomes such as engagement qualified vendor interactions bookings vendor value and GMV.
- Drive outcome-focused execution from discovery through launch and iteration helping the team learn quickly while maintaining a high bar for product quality.
- Collaborate with adjacent product teams to ensure marketplace experiences connect coherently with the broader wedding-planning journey.
- Communicate product strategy evidence decisions and tradeoffs clearly to senior leaders and cross-functional stakeholders.
SUCCESSFUL SENIOR PRODUCT MANAGER CANDIDATES HAVE:
- 5 years of product management experience including meaningful experience building products for a two-sided or multi-sided marketplace.
- A track record of owning a complex product area from strategy and problem definition through launch measurement and iteration.
- Experience balancing the needs of multiple customer groups and making thoughtful tradeoffs among customer experience marketplace health and business outcomes.
- Strong product judgment including the ability to define ambiguous problems clearly evaluate options and drive decisions with incomplete information.
- Strong analytical skills and experience using behavioral data experiments marketplace metrics and qualitative research to generate insights and evaluate impact.
- Experience working closely with engineering and data science on technically complex or data-powered products.
- A track record of building high-quality consumer experiences that change customer behavior and produce measurable business outcomes.
- Clear structured communication skills including the ability to explain strategy priorities decisions and tradeoffs to technical commercial and executive audiences.
- A bias toward outcomes over outputs with the discipline to iterate change direction or stop work when the evidence does not support continued investment.
- Direct experience owning consumer search recommendations ranking matching personalization or marketplace discovery products.
- Experience with relevance systems including query understanding retrieval ranking recommendation models cold-start problems or feedback loops.
- Experience defining and improving marketplace health metrics such as liquidity match quality conversion supply coverage customer satisfaction retention or transaction volume.
- Experience in a marketplace involving considered purchases services local businesses or infrequent but high-value customer decisions.
BENEFITS:
- Private health insurance
- Life insurance
- Employee assistance program: on-demand mental health assistance program for any professional or personal matter
- Optional salary advances
- Tax relief options: pre-tax savings for food transport daycare and work related training expenses
- Gym membership discount
- Personal time off: 23 working days of holidays per year additional days each year considering the application of the max. annual working hours of the Collective Bargaining Agreement
- Other leave entitlements: enhancements to statutory leave permissions for instance: maternity paternity childcare illness and others to support work-life balance
- Work from home allowance (40/month)
- Food allowance (55/month)
- Employee gifting
- Signature events
- Employee resource groups
- DEI & Sustainability councils
- Robust communication and feedback channels
- Focused Fridays
- Recognition incentives
- Local events
- GROW program
- TKWW University for Employee & Leader development
- Employee referral program
WORK MODEL:
This role is and based near one of our office hubs. Youll be expected to work in the office two days a week as part of our hybrid work model.
#LI-Hybrid
#professional
AI FLUENCY
At TKWW AI is a tool that helps our teams work smarter move faster and spend more time on the work that matters most. We expect every employee in every role to build fluency with the AI tools relevant to their work use them thoughtfully and with sound judgment and bring curiosity as these tools keep evolving. This isnt about replacing our peoples expertise its about equipping every employee to use AI to raise the bar on the work we do together.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart and build what matters for lifes most meaningful moments.
- Raise the bar: You define great and work backwards. You dont just accept how its been done but boldly define how it should be. You are unafraid to innovate learn and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes speaking with clarity and care embracing diverse perspectives then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value while recognizing progress and the lessons learned along the way. You love to win together.
WHAT YOU LOVE ABOUT US:
We provide meaningful high-impact benefits designed to support the holistic well-being of our diverse workforce and help our people thrive both professionally and personally. From physical and mental wellness to flexible time off our programs are built around the moments that matter most.
: OUR APPROCH TO HYBRID WORK
- For rolesthis includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration we have office spaces in Barcelona Spain; Delhi India; Galway Ireland; London England and New York NY.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age or addition to federal law requirements The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is some cases your data may also be processed based on TKWWs legitimate interests (e.g. to improve recruitment practices or manage candidate pools) to which you can object at any time. You have the right to access rectify or delete your data and to object to certain uses. To learn more about your rights please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is some cases your data may also be processed based on TKWWs legitimate interests (e.g. to improve recruitment practices or manage candidate pools) to which you can object at any time. You have the right to access rectify or delete your data and to object to certain uses. To learn more about your rights please consult our Privacy Policy. If you wish to file a complaint you may contact the competent data protection authority. If you wish to file a complaint you may contact the competent data protection authority.
Required Experience:
Senior IC
About Company
The Knot Worldwide brands (The Knot, WeddingWire, Bodas, The Bump and more) inspire, inform and celebrate people as they move through life's milestones.
