Senior Forward Deployed Engineer (Spain)
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Job Summary
About Parloa
Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.
About the role:
As a Senior Forward Deployed Engineerat Parloa youll be on the front lines of enterprise AI adoption delivering cutting-edge technology into some of the most complex environments in the world. This is your opportunity to lead end-to-end deployment projects from an engineering perspective not just implementing what exists but engineering whats required to make it succeed at enterprise scale.
FDEs are our in-field product engineers. You will build what doesnt yet exist adapt architecture to enterprise realities and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first youll be building debugging and engineering solutions directly in the field. What you ship not only makes deployments succeed it also defines how customers experience Parloa and shapes what our product becomes.
This is not about maintenance. This is about engineering what makes it work in production under real-world enterprise constraints at speed and scale.
Areas of ownership:
- Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloas deployments inside large complex enterprise environments
- Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance reliability and security
- Engineer solutions where none exist: Build custom extensions integrations and configurations to close product gaps and meet enterprise requirements
- Work across systems & stacks: Operate at the intersection of backend engineering DevOps and data engineering to ensure seamless delivery
- Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes
- Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers
- Influence at senior levels: Engage with enterprise architects and senior technical stakeholders discussing solutions and architectures in depth to ensure alignment and credibility
- Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success.
- Shape the product: Act as the feedback loop between the field and our core engineering teams turning deployment learnings into platform evolution
- Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value
Our Tech Stack:
Typescript NodeJS OpenAI Microsoft Azure Kubernetes Docker Terraform MongoDB MySQL Redis Kafka MCP
Who you are:
- 7 years of professional experience in software engineering systems integration DevOps or data engineering roles with direct customer impact
- Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments
- Strong technical depth across backend engineering infrastructure-as-code Kubernetes/cloud platforms APIs and databases - with proven experience in systems design and the ability to go hands-on in production systems
- Ability to operate independently in ambiguous high-responsibility settings especially when deploying live to enterprise systems
- A builders mindset with bias for action creativity under pressure and an obsession with making things work in the real world
- Degree in Computer Science Engineering or related technical field
- Native or near-native Spanish language skills and professional fluency in English
- Strong plus: Experience building or integrating AI/LLM-powered systems (e.g. embedding agent workflows vector databases prompt orchestration)
Our Recruiting Process:
Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser
Why Parloa
Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real everyday moments this is where you do it.
At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.
Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Senior IC
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
