Senior Coordinator, Customer Quality Excellence

Senior/ Coordinator Customer Quality Excellence

Location: Barcelona Spain or Delft Netherlands

As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration driving process improvements and promoting operational excellence you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.

Your key responsibilities:

• Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization
• Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
• Support and ensure good complaint handling processes to fulfill customer expectations
• Ensure a timely and correct response to customer requests (e.g. Issues questions need for Quality statements Questionnaires etc.)
• Seek opportunities to improve our customer services processes e.g. for questions issues and questionnaires.
• Provide operational support within projects our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.

We offer:

• A great company and team where your voice matters where it is essential to serve our customers well.
• A science led company cutting edge research and creativity everywhere from biotech breakthroughs to sustainability gamechangers youll work on whats next
• Growth that keeps up with you you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up with collaborative teams shared wins and people who cheer each other on.
• A chance to impact millions of consumers every day sustainability embedded in all we do

You bring:

• MSc BSc level or equivalent (chemistry food technology microbiology or similar).
• Several years (operational) Quality Assurance experience in the Food industry (manufacturing or business) with proven customer interaction
• High customer focus and strong stakeholder service orientation and mindset.
• A strong sense of accountability you take initiative speak up and see things through. You are responsible and focus on what matters
• You have a collaborative spirit youre at your best when working across teams functions and countries.
• Good level of written and oral communication skills in English (and preferably Spanish)

About dsm-firmenich

At dsm-firmenich we dont just meet expectations we go beyond them.

From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere.

And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future.

Because real progress only happens when wego beyond together.

Inclusion belonging and equal opportunity statement
At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve.

We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you.

And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement:

Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role