Senior Concierge Corporate Travel Associate

Join IQVIAs global Concierge Travel Services (ICTS) team delivering a high-touch VIP service for corporate travel and events. This role is responsible for managing complex global travel arrangements designing seamless itineraries and acting as a trusted advisor to deliver exceptional traveller experiences across IQVIA and non-IQVIA employees. This role requires exceptional organisational skills industry expertise and a passion for travel and service excellence

• Coordinate complex global travel arrangements including flights accommodation and ground transportation.
• Design seamless end-to-end itineraries incorporating dining experiences and activities.
• Gather traveller preferences to deliver personalised tailored recommendations.
• Act as a trusted advisor providing informed and insightful recommendations to optimise the traveller experience.
• Ensure all bookings align with budgets client expectations and company policies.
• Deliver a premium high-touch service across all channels (chat phone email video call SMS/WhatsApp).
• Respond to customer enquiries in line with defined SLA expectations and service standards.
• Provide detailed itineraries and proactive real-time travel support.
• Manage travel disruptions including rebookings cancellations and emergencies.
• Build and maintain strong relationships with clients vendors and internal stakeholders.
• Provide regular updates to stakeholders on performance service delivery and operational processes.
• Participate in and lead team meetings to stay aligned on new products supplier updates and industry developments.
• Demonstrate ownership and accountability taking pride in delivering high-quality service outcomes.
• Lead group travel engagements including hosting kick-off calls and acting as the primary point of contact.
• Identify opportunities to cross-sell and upsell ICTS services.
• Develop strong internal relationships by understanding IQVIAs structure stakeholders and business areas.
• Ensure full compliance with pharmaceutical regulations and internal governance policies.
• Track travel spend and maintain accurate records and vendor databases.
• Utilise tools such as Zendesk Microsoft Teams and Microsoft Office Suite (Excel Word PowerPoint).

• Minimum 5 years experience in corporate travel management (TMC environment) with extensive industry experience.
• Strong proficiency in GDS platforms (Sabre and/or Amadeus) and NDC including ticketing reissues voids cancellations EMD/MCO issuance and reissuance and PNR management.
• In-depth knowledge of complex itineraries global air fares and fare construction (nett fares IT fares route deals corporate negotiated fares).
• Proven experience in global servicing across multiple regions time zones and points of sale.
• Advanced English and Spanish (written and verbal); additional languages are advantageous.
• Empathetic professional and highly effective communicator with strong interpersonal skills.
• Strong ability to multitask prioritise and respond to urgent matters with speed and accuracy.
• Capable of working independently with minimal supervision demonstrating initiative and accountability.
• Excellent problem-solving and critical thinking skills with the ability to manage multiple priorities simultaneously.
• Proven ability to manage travel disruptions and complex situations calmly and efficiently.
• Experience delivering VIP or high-touch concierge services.

• Experience in Meetings & Events (cross-training available).
• Knowledge of pharmaceutical travel compliance.
• Familiarity with Online Booking Tools such as Concur or equivalent platforms.

• This role may involve travel for onsite event or travel programme coordination.
• Flexibility in working hours may be required to support global operations and events.
• Strong organisational and time-management skills are essential.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA we believe that diversity inclusion and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone everywhere. When our talented employees bring their authentic selves and their diverse experiences to work they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise as part of this culture IQVIA is committed to ensuring effective equality between women and men integrating it as a strategic principle in its corporate and human resources policies.