Senior Building Management System Specialist, Global BMS Technical Services

Global BMS Technical Services (GBTS) is Amazons centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy Sustainability & Automation (GESA) division which is part of OPS - GEMS (Global Engineering Materials & Sustainability). OPS - GEMS is the enterprise responsible for driving engineering excellence materials innovation and sustainability initiatives across Amazons global operations infrastructure.

OPS - GEMS leads the design deployment integration and lifecycle management of building automation platforms energy infrastructure and sustainability technologies across Amazons worldwide operations network. This includes HVAC sequence of operations environmental controls energy metering power distribution and carbon reduction strategies.

Within this mission GBTS serves as the frontline technical arm. We ensure that every facilitys BMS operates at peak performance while advancing Amazons Climate Pledge commitment.

GBTS is a destination for engineers and technical professionals who excel in high-impact operationally demanding environments. We operate at the intersection of building science automation engineering and sustainability tackling complex technical challenges at scale.

We foster an open and inclusive culture that values diverse perspectives and technical expertise. Our strength lies in deep cross-functional collaboration: controls engineers partnering with energy analysts sustainability specialists aligning with program managers and field technicians providing critical insights that shape platform architecture. We are committed to operational excellence uphold the highest standards of safety and quality and are driven by the understanding that the systems we design build and maintain directly enable Amazon to deliver on its commitment to customers and the planet.

Join us and be part of the team that powers optimizes and sustains Amazons global operations infrastructure ensuring every facility runs smarter safer and more sustainably.

Key job responsibilities
We are seeking an experienced Senior Building Management System (BMS) Specialist to join an existing team that supports post-project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming HVAC controls commissioning and troubleshooting. The successful candidate will maintain enhance and optimize our global services ensuring seamless BMS functionality and delivering unparalleled customer experiences.

1. Support the development and execution of a comprehensive strategy for maintaining improving and expanding our global support services
2. Collaborate closely with GRBD&E D&C Sustainability RME and other stakeholders to understand customer requirements business objectives and operational needs
3. Design implement and manage BMS standard operating procedures policies and processes that are scalable across the globe
4. Maintain and optimize BMS technologies IoT platforms and data analytics tools
5. Monitor and maintain ticket and work order queues ensuring customer care and quality meet the high bar
6. Ensure compliance with change management processes
7. Monitor and analyze BMS data to proactively identify and action opportunities for optimization energy efficiency and cost savings
8. Establish and maintain strong relationships with internal stakeholders and vendors ensuring a customer-centric approach
9. Provide strategic insights and recommendations to management on BMS trends improvements issues root causes team skillsets industry best practices and emerging technologies
10. Take ownership of BMS initiatives develop technical documentation manage timelines and coordinate with stakeholders
11. Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists
12. Drive a culture of innovation continuous improvement and knowledge sharing within the team
13. Willingness to work flexible shifts to provide 24/7 BMS support across global time zones


- Speak write and read fluently in English
- Bachelors degree in Mechanical Engineering Electrical/Electronics/Communications Engineering Computer Science or related field (or equivalent work experience)
- Experience in BMS programming commissioning & troubleshooting
- Ability to integrate multiple communications protocols such as BACnet LON Modbus and SNMP to a single platform with normalized data for standard visualization
- Ability to remotely troubleshoot BMS communication issues including fieldbus (BACnet LON Modbus via RS485) Network Gateways and IP-based protocols (Niagara Fox MQTT BACnet/IP Modbus TCP SNMP)
- Deep understanding of HVAC lighting utilities field devices and other building systems as well as energy management principles
- Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.
- Demonstrated ability to manage and prioritize initiatives in a dynamic environment
- Strong problem-solving skills with a strategic and innovative mindset
- Organized and self-motivated to take ownership of complex tasks
- Provide 24/7 BMS support through flexible shift coverage ensuring global customers receive timely and reliable assistance

- Experience working in cross-regional BMS projects with multicultural teams
- Proficiency in cloud-based IoT platforms data analytics and visualization tools
- Certification in relevant programming languages or BMS systems
- Certification with Tridium Niagara
- Certification with Distech Controls
- Strong customer relationship management skills
- Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment
- Proficiency in additional spoken languages

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