Senior Banking Industry Executive & Strategist

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

We are hiring a new team member to join our Global Industry and Value team part of Global Sales. The Senior Banking Industry Executive & Strategists mission is to accelerate Financial Services customers journey to AI Powered Experience Orchestration.

Role Responsibilities:

• Direct account work - Engage directly with senior level FSI execs and support our account teams with industry insights ideas and experiences. Partner with local teams and global experts to design commercial financial & technical solutions for our FSI clients and prospects.
• Marketing and brand activation Represent Genesys and speak at key industry events. Create industry whitepapers based on areas of most concern to our clients. Increase internal understanding of FSI priorities. Originate the content for 1-pagers addressing key areas of focus. Produce webinars and blogs and other media to help Genesys differentiate in the marketplace.
• Shape the storylines Find and address the key areas of Client Experience improvements within Financial Services e.g.: originations and account opening fraud disputes claims (Insurance) etc. This must incorporate easy to recognize pathways to implement new technology automation and Agentic AI across all areas of service-from front-office sales to back-office client support.
• Build the use-cases This is an essential part of the role. Focused innovative use-cases will help Genesys stand out both for our account teams in a sales-pitch - and for our Professional Services/Technology teams to build the integrations that will complete an automation.
• Internal alignment This means close working relationships with key groups our Account Executives Customer Service Managers Product teams and Solutions Consultants.
• Drive partnership alignments This means working with key go-to-market partners or finding new FSI expert partners. This has an added complexity with navigating relationships with partners that may also be competitors.

Required Qualifications:

• 15 years of Financial Services experience in business service or consultancy roles that have exposed you to all the complexities of the business. Deep understanding of (at least 2 areas) Consumer Banking Wealth Management Payments Insurance

• Strong relevant in-region financial services experience with the ability to navigate both technical questions financial services specific challenges anticipate local cultural norms and expectations

• Experience building and retaining strong customer relationships with proven C-suite engagement skills

• Passion for creating holistic solutions to unstructured business problems including technology operational financial and commercial architecture elements

• Proven track record of earning cross-functional support for those solutions with strong storylines and quantified business cases

• Experience in diverse technology landscape process/technology integration issues customer design management and/or service design thinking. Familiarity with Genesys or competitor technologies especially Digital & AI preferred

• Executive presence demonstrated by excellent public speaking skills

• Broad business acumen that connects the dots for the customer & Genesys in-region

• Positive Motivated Self-starter with a can-do attitude & strong sense of ownership over their engagements
• Fluent business English is required. Proficiency in German Spanish and/or Portuguese is highly desirable.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.