Analyst Service Level & Supplier Mgmt

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

Own the operational performance manage and enhance both the operational and commercial performance of the suppliers in line with SITAs strategy.

Be SITAs supplier interface in order to manage locally or centrally any changes in processes or metrics.

Design negotiate and manage performance of supplier SLAs with the objective to limit SITAs exposure resulting from possible non-conformance to agreed customer commitments.

Ensure the execution of and participate in the operational reviews of the SITA governance model

• Own and keep current the inventory of all service performance metrics and process documentation in line with SITA standard
• Identify and promote opportunities to continuously improve operational and process performance
• Gather performance data requirements against agreed supplier service levels
• Prepare and distribute reports to internal and external stakeholders
• Analyze internal and external feedback surveys to highlight trends areas of strength and weaknesses and ensure that this is given adequate visibility in SITA
• Identify and promote opportunities to continuously improve contractual relationships
• Provide statistical performance analyses either cross sectional or time series. These statistics are to demonstrate compliance with contracted SLAs but also to demonstrate productivity levels and to provide data for external benchmarks
• Act as corporate point of contact to support the SITA territory teams in their management of 3rd party suppliers with the objective to set the rules and framework for regional suppliers management
• Drive service level improvements escalations and monitor supplier performance trends in all operational areas in coordination with operational owners.
• Supporting contract and commercial governance.
• Risk identification and mitigation.

• 3 to 5 years of experience in supplier management
• Experience with development and implementation of strategies to optimize operational costs without sacrificing quality or performance.
• Proficient in Microsoft Office knowledge of a wide range of ICT technologies and services
• Competent in data analysis
• Ability to communicate complex operational concepts and insights effectively through presentations and reports facilitating decision-making at various levels within the organization.
• Ability to multitask on numerous tasks and projects simultaneously in a dynamic environment.
• Proficiency in creating data models and reports with Microsoft Power BI preferred

• Quality Orientation
• Supplier Relationship Management

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your teams needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.