Senior Analyst, Production Support

Standout opportunity for an experienced Production Support professional to drive the stability security and reliability of NABs critical data platforms while delivering exceptional service outcomes.

• Join a high-performing Production Support team responsible for the stability and performance of critical GDW and ROME platforms
• Drive timely incident and problem resolution while meeting SLAs
• Strengthen platform resilience security and service excellence

Our people are customer obsessed. They prioritise the needs and satisfaction of the customerabove all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Analyst Production Support you will join our Data Platforms Teamthats doubling down on owning it and moving with speed.

Each day youll go above and beyond to ensure:

• Stability of platform (indicators: CHF and Security Big Rock measures)
• Incidents and problems are resolved within SLA
• That overnight batch jobs complete within SLA
• That Service Requests are prioritised and actioned in priority order
• That appropriate comms is sent to stakeholders
• Changes are correctly deployed into production
• Contribution to the delivery of goals in-line with the Group Investigations and Fraud strategy

Were looking for the best and brightest to deliver the best for our customers. Youll need:

• Extensive Technology experience with demonstrated experience in application development and / or support roles
• Experience with leading small teams including offshore teams
• Experience in providing technology client service
• Proven ability to use relevant data analytics approaches and tools to problem-solve and trouble-shoot
• Expert level SQL is required
• Experience with data warehouse and other data repositories
• Proficiency in CTRL M and TWS OPC is required (or similar batch automation tools)
• Proficiency in mainframe technology including COBOL and JCL.
• Proficiency with ServiceNow or similar toolset
• Ability to take the lead and make decisions during incident management situations to provide best chance for the platform to meet its SLAs.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility or alternate methods to apply for this role please visit To discuss adjustment requirements please contact the NAB Careers team via(please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.