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Salesforce Service Cloud Consultant Business Analyst (mfd)

Schwarz

Job Location:

Barcelona - Spain

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland as well as Schwarz Production and PreZero. At the same time we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud Cyber Security Data & AI Communication and Workspace.

Join us and contribute to digital sovereignty in Europe. With us you will work at the intersection of agility and security: You will benefit from fast decision-making processes enjoy genuine creative freedom in your projects and be able to build upon the stable foundation of the Schwarz Group.

Your Tasks

Sparring Partner: Evaluate new ideas challenge the status quo and demonstrate what is possible with Lightning Flows Omni-Channel and AI support (Einstein Cognigy).
Business-IT Interface: Act as the bridge between the business units development teams and infrastructure operations to translate complex challenges into elegant solutions.
Continuous Improvement: Identify potential system enhancements drive them within the team and help prioritize the roadmap to avoid technical ballast.
Foresightful Customization: Build and maintain solutions that work seamlessly across 30 centers juggling complex permission models layouts and automated workflows.
Release & DevOps Management: Familiar with DevOps practices you guide new features through the deployment lifecyclefrom initial workshops and sandbox environments to CI/CD pipelines and organization-wide go-live.
System Control & Monitoring: Control and plan system processing from a business perspective overseeing processes from operational planning to event handling and escalation.
Test Activities: Develop and execute test plans in close collaboration with other teams to ensure high-quality deployments.
Functional Support: Provide high-quality support to users regarding functional questions business processes and system status.
Problem & Incident Management: Identify recurring incidents to proactively resolve root causes and notify users promptly about critical system issues or procedural changes following ITIL guidelines.
Knowledge Sharing: Lead operational knowledge management by providing training to end-users collaborators and business stakeholders.

Your Profile

Experience & Expertise: Proven professional experience managing complex heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context). You understand that our customer service is not your standard call centerwith over 30 locations and a highlymotivated business department we are bursting with ideas.
The Mission & Partnership: You act as the linchpin of our Salesforce Service Cloud. You listen advise our diverse business units as an equal partner and translate complex business challenges into elegant scalable Salesforce solutions. You are the guide who ensures that despite maximum individualization and customization we never lose sight of the big picture.
Technical Skills (Apex Java SQL): Highly proficient in declarative development (Flows are your tool of choice) but you also possess a strong technical understanding of code knowing when Apex or LWC is required. Hands-on knowledge or familiarity with Java and SQL is highly valued.
DevOps & Release Frameworks: Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.
Analytics & Quality Tools: Knowledge of Analytics platforms (e.g. CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus.
Consulting & Analytical Skillset: Strong analytical thinking interconnected mindset and an affinity for process optimization. You know how to say no constructively by presenting better alternatives.
Autonomy & Drive: Highly autonomous and self-driven in your daily work. You are results-oriented flexible resourceful and demonstrate a strong can-do attitude.
Structure & Collaboration: Ability to keep a clear head and maintain excellent documentation while managing 30 different stakeholders across our various locations in an international team environment.
Education & Languages: Desired University degree in IT or a related field. Fluent in English; German language skills are a distinct plus.
Certifications: Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus but not a dealbreaker if you have equivalent hands-on experience.

We look forward to receiving your application.

Carla Bastida PerezReference no. 48232
Stiftsbergstraße 1 74172 Neckarsulm Germany

Required Experience:

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