Research Operations Principal

Job Description:

Research Operations Principal

Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the worlds largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal Americas largest newspaper by paid circulation; Barrons MarketWatch Mansion Global Financial News Investors Business Daily Factiva Dow Jones Risk & Compliance Dow Jones Newswires OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS NWSA; ASX: NWS NWSLV).

Our Design & Research org brings together world-class designers and researchers with a unified purpose: to connect people to the news and information that matters most. Were the strategic force that transforms deep user understanding into exceptional product experiences across our entire portfoliofrom The Wall Street Journal to Factiva.

Our integrated approach ensures that research insights directly shape design decisions while design explorations reveal new research opportunities. Together were building coherent accessible experiences that honor our 135-year legacy while pushing us boldly into the future. Were a globally distributed team spearheading a digital transformation at Dow Jones newly staffed by industry leaders from Google LinkedIn The New York Times and more. Through our combined expertise in design craft and research rigor we ensure that millions of users can depend on our platforms for truth in a world full of noise.

Were seeking a Research Operations Principal to build and scale the operational infrastructure that powers world-class research at Dow Jones. This is a pivotal role at a pivotal moment: our Design & Research org is executing an ambitious agenda to scale customer-centricity across the Tech organization embed AI into research workflows and operationalize UX measurement across our B2B product portfolio and we need a systems thinker and operator to make it happen.

This role is not a coordinator position. You will own and drive three high-visibility programs directly tied to our FY27 D&R OKRs: scaling self-service research to non-researcher teams standing up a UX measurement program across B2B products and piloting AI research tooling and new research methods across the organization. You will work with minimal supervision partner closely with the VP of Product Research and build infrastructure that outlasts any single project.

The Research Operations Principal will report directly to the Head of Strategy Operations and dotted line to the VP Product Research.

• Own and drive the Research at Scale program building the self-service infrastructure training curriculum governance standards and tooling that enables designers and product managers to conduct lightweight high-quality research independently. Target: 75 non-researchers trained and certified 40% of tactical studies transitioned to self-service teams adopted by 8 Product and Design squads by end of FY27.

• Stand up and operationalize the B2B UX Measurement program supporting the implementation and adoption of the PES UES scorecard (Product Experience Score and User Experience Score) across B2B products starting with Oxford Analytica and -own the operational layer: tooling configuration in Pendo training for POs and Design Reps integration into review meeting cadences and tracking scorecard adoption across teams.

• Lead the AI Research Tooling pilot program overseeing the evaluation and rollout of new research methods and AI-powered tools across the organization. This includes managing the Electric Twin Proof of Concept (synthetic users for early-stage ideation) supporting the build and adoption of the DJ Insights MCP Connector (connecting research knowledge to Claude Code) and driving adoption of AI moderation and AI-assisted synthesis tools to reduce time-to-insight.

• Build and manage the research knowledge infrastructure including the centralized insights repository research request intake and triage workflows research templates and frameworks and governance standards that enable consistent high-quality research across teams.

• Scale and maintain our B2B and B2C Customer Panel managing participant recruitment pipelines vendor relationships (including Ipsos panel) and engagement cadences to reach and sustain 1100 verified active participants across B2B and B2C personas.

• Provide recommendations for research tooling and cost efficiencies regularly assessing software usage contract renewals and consolidation opportunities across the research tech stack.
  
• Identify and eliminate operational bottlenecks continuously improving research workflows intake processes and tooling to reduce friction and increase throughput across the research function.

• 10 years of experience in research operations UX research or a closely related operational role within a product or technology organization
  
• Proven track record of building scalable research systems from the ground up intake workflows knowledge repositories governance frameworks self-service enablement programs
  
• Experience designing and delivering training curricula that successfully up-skilled non-researchers (designers product managers) to run independent studies
  
• Demonstrated ability to manage multiple concurrent programs with cross-functional stakeholders with strong prioritization and communication skills
  
• Hands-on experience with research and operations tooling: Pendo Maze Qualtrics Airtable Figma and equivalents
  
• Comfort operating at the intersection of research rigor and operational pragmatism you understand what good research looks like and can build the systems that protect quality at scale
  
  
• Strong written communication skills; able to produce clear documentation training materials and stakeholder updates without heavy editing support

• Experience piloting or evaluating AI-powered research tools (AI moderation synthetic users automated synthesis)
• Background in both B2B and B2C research contexts
• Experience with participant panel management and vendor relationships
• Familiarity with UX measurement frameworks (CSAT NPS SUS custom experience scoring)
• International and cross-cultural research operations experience
• Experience in news media publishing financial services or enterprise software
• Multilingual capability (Spanish or French a plus)

Our Benefits

• Comprehensive Healthcare Plans for you and your family
• Paid Time Off (30 days a year)
• Meal Vouchers
• Retirement Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

Learn more about us and our benefits click here.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic. We strongly encourage applications from all qualified individuals including women people with disabilities and those from underrepresented groups.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access deletion or other data subject rights requests where permitted under your local laws and regulations.

Business Area:

Dow Jones - Technology

Job Category:

Software Product Engineering

Union Status:

Non-Union / A clear and likely internal candidate

Base Pay Range: 70000 - 90000

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.