Regional Head of Ocean CX Americas, GSC

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions coaching/mentoring coordination of tasks appraising performance pay reviews and developing for future assignments. The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas developing policies & practices and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect within this stream reflects acquisition of broad technical expertise business and industry knowledge and process and people leadership capabilities.A colleague at this level is recognized as an expert within the organization both within and beyond own function. Holds broad experience of several job areas or mastery in a specific discipline or within a complex function. A colleague at this level may also lead complex projects involving multiple organisations stakeholders and at this level adapt and execute own functional or departmental business plans and contribute to the development of parent function or departments strategies. They provide leadership and direction through other leaders and develop people through coaching and mentoring to build organizational capabilities talent and bench in this level are typically restricted on the basis of business requirements.

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