Product Training Specialist

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

Were looking for someone to take ownership of how partners and internal teams learn our product and to keep raising the bar on clarity and quality as they do it. Youll be the driving force behind how we teach document and train from the Help Center partners turn to first to the videos and live sessions that get new hires up to speed. Youll turn briefs from our Product and Product Marketing teams into content and training thats clear engaging and genuinely self serve and youll use AI tools every day to produce scripts articles and training decks quickly and to a high standard.

Day to day this means youll:

• Own and grow the Fever Help Center and build and maintain our tutorial video library scripting and producing a clear walkthrough for every feature.
• Run on demand product trainings for new hires in Partner Management and Business Development train a go to trainer within each team and design simple repeatable training programs around recurring partner inquiries.
• Coordinate localization by preparing clean source content and managing the workflow with our Translation team and AI tools keeping everything consistent across languages.

Basic skills and qualifications

• Excellent English written and spoken.
• AI fluency: you already use AI tools to produce high-quality content fast and you are eager to push that further.
• Experience in or exposure to B2B SaaS (an internship counts). It gives you an instinct for what good product education looks like.
• Relevant experience in technical content creation documentation customer education or training. This role is open to early-career and mid-level candidates.
• Strong attention to detail and organizational skills; you can manage many small content pieces and keep them consistent.
• Strong presentation and public-speaking skills with genuine comfort leading live trainings and train-the-trainer sessions.
• A high sense of ownership and a hands-on bar-raising mindset.
• Bachelors degree or equivalent practical experience.

Preferred skills and qualifications

• Hands-on experience with Zendesks content management system or another knowledge-base / CMS platform.
• Prior experience producing customer-facing educational content or tutorial videos.
• Video creation and editing (Camtasia or similar).
• Spanish or other languages.
• Exposure to marketplaces or the live-events / ticketing space.
• A strong willingness to thrive in a leading very fast-paced tech environment.

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Home office friendly
• Great work environment with a young international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English Lessons
• Gympass Membership
• Possibility to receive in advance part of your salary by Payflow.