Product Manager
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Job Summary
Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.
Ready to redefine air travel The journey starts here with you at SITA.
ABOUT THE ROLE AND THE TEAM
SITAs Passenger Flow Teamdevelop deliver and supportan extensive range of market leading passenger processingsolutionsfor airports and airlines worldwide. We have accomplisheda great dealand we are aiming high with our continued investment in market leading thinking.
Building on our success and responding to strongmarket growthfor innovative solutions we are keen to meet an enthusiastic digital pioneer who is passionate about exceptional customer experiences and profitable commercial business operations to join our team.
WHAT WILL YOU DO
As a senior member of SITAs Airports Passenger Flow Team the Product Manager for SITA Secure Access will oversee the creation and commercialization of key physical and virtual access control services designed to streamline travel and improve airport and airline efficiency.
You will assume responsibility for product strategy business case development technical development go-to-market messaging internal communications supporting business development and sales colleaguesaround the world and associated commercialperformance of the product. Effectively running your own business.
More specifically:
Product Innovation Definition & Life Cycle Management
Continuously analyse the market regulatory landscape competitive environment and customer needs to identify emerging trendsand resultingopportunities.
Engage regularly with customers industry bodies partners and internal stakeholders to shape and refine the product vision strategy and long-term roadmap.
Lead the end-to-end development of new products and major evolutions including market research customer interviews value proposition definition use cases key requirements product scope and development phasing.
Define and prioritise product features and technical development needs maintaining a clear actionable roadmap aligned with stakeholder expectations budgets quality standards safety and regulatory constraints.
Own the complete product life cycle from concept through growth maturity and retirement ensuring full industrialisation strong documentation and effective partner management.
Act as the primary product point of contact and trusted expert for customers sales business development software engineering customer success legal finance andthird-partypartners.
Product Marketing & Go-to-Market
Define implement and continuously adapt go-to-market strategy including positioning pricing principles messaging and value propositions.
Lead product demos customer workshops roadmap deep dives and support bids tenders and pre-sales activities with clearand compellingsolution descriptions.
Enable revenue growth by equippingsales and business development teams with consistent product messaging training materials expert insight and marketing content.
Represent SITA at customer partner and industry forums ensuring all external interactions reflect SITA at its best.
Product Performance & Business Ownership
Own product performance including profitability business case realisation KPI tracking market adoption and identification of optimisationofrisks and opportunities.
Lead structured product governance regular performance reviews and senior leadership reporting providing clear recommendations to improve commercial and technical outcomes.
Secure and manage investment approvals financial reporting revenue and pipeline forecasting and expenditure tracking against approved business plans.
Build strong relationships across complex airport and airline ecosystems managing stakeholders and dependencies with clear communication negotiation and collaboration.
Demonstrate accountability adaptability and collaboration in uncertain environments while embodying SITAs values and contributing to high-performing distributed teams.
ABOUT YOUR SKILLS
Bachelors degree in Business or Engineering ideally in Aviation or a related field.
Demonstratable experience in product management of technical B2B products with a proven ability to bridge technical operational regulatory and commercial perspectives.
Demonstratableability to define prioritize and deliver complex product roadmaps across long life cycles multiple stakeholders and stringent regulatory frameworks.
Hands on experience using product management tools such as Aha! and ADO to manage requirements roadmaps and delivery execution.
Strong cross functional experience working closely with software engineering operations service management regulatory security finance sales and external partners.
Commercial acumen with exposure to pricing strategies business cases profitability management and investment governance.
Excellent communication presentation leadership analytical and problem-solving skills with the ability to engage credibly with customers partners and senior leadership.
Fluent in written and spoken English.
Structured analytical and outcome orientedattitude able to prioritize effectively and make sound decisions in complex environments.
Willingness to travel regularly for customer workshops industry forums and internal or external events.
Proficiency in airport technical and operational ecosystems including security access management configuration-driven products biometric technology at scaleand data privacy/security compliance (including GDPR and biometric data handling).
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
Flex Week:Work from home up to 2 days/week (depending on your teams needs)
Flex Day:Make your workday suit your life and plans.
Flex-Location:Take up to 30 days a year to work from any location in the world.
Employee Wellbeing:We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development:At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. FromLinkedIn Learning Microsofts Enterprise Skills InitiativeandAirport Council International-available to all employees-to specialized solutions likePluralsightfor technology upskillingHarvard Business Publishingfor people leadershipStanfordfor strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits:Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.
Required Experience:
IC
About Company
At SITA we lead one of the most exciting and advanced industries in the world. With us, there are no limits for people looking to explore the edges of possibility and beyond. We are the world’s leading specialist in air transport communications and information technology. Around the ... View more
