PIM & Catalogue Project Manager

YOUR MISSION

Own the end-to-end strategy to detect prioritize and resolve assortment data quality issues across a catalogue of 10 million products leveraging AI-powered tooling and automation to ensure that what millions of users see every day on Glovo is accurate consistent and complete at speed and scale.

THE JOURNEY

You will be the operational and strategic backbone of our Assortment and Content Quality team working at the intersection of data operations product and intelligent automation. Specifically you will:

Strategy & Prioritization

• Define the logic for prioritizing fixes across 10M products balancing error severity business impact (GMV visibility) and market coverage
• Design the error classification framework: Title mismatches Image mismatches and Catalogue Override conflicts each have distinct root causes and resolution paths
• Transform one-off data script outputs into a recurring quality dashboard that tracks PIM health over time not just point-in-time snapshots

Operational Process Design & Automation

• Build and document the end-to-end resolution workflow: defining which issues are resolved autonomously by AI/automation which agents handle which escalate and which require Product or Data Hub intervention
• Identify and drive automation opportunities across repetitive rule-based quality tasks reducing manual effort while maintaining accuracy at scale
• Define SLAs quality standards and productivity metrics for the agents team

Cross-functional Collaboration

• Partner daily with Data Engineering to refine AI-driven error detection logic reduce false positives in automated pipelines and improve comparison scripts across 10M SKUs and 20 languages
• Influence Product and Data Hub teams to fix root causes systemically not just patch symptoms manually and drive roadmap prioritization with data-backed business cases
• Coordinate with Local Market Teams on language accuracy regional catalogue standards and market-specific quality requirements

Reporting & Visibility

• Own the quality reporting cadence for leadership translating error volumes into business impact (e.g. X% of wrong-image products are in the top 1000 SKUs by GMV)
• Track resolution velocity fix accuracy and error recurrence rates over time
• Proactively identify systemic patterns and escalate for permanent resolution working toward a clean self-healing PIM environment

Qualifications :

Must Haves

• 35 years of experience in operations program/project management or quality programs in a tech or e-commerce environment
• Strong analytical skills: able to read and interpret large-scale data outputs build prioritization logic and extract business insights without necessarily writing code
• Proven track record designing operational processes and documentation (playbooks SOPs escalation workflows) for non-expert teams
• Experience influencing cross-functional stakeholders (Product Data Engineering local teams) without direct authority
• Structured problem-solver: able to decompose ambiguous large-scale problems into clear workstreams with measurable milestones
• Fluent in English (written and spoken);
• Background in Business Operations Information Systems or similar fields is valued

Nice to Haves

• Familiarity with PIM systems catalogue management or e-commerce data quality
• Experience coordinating operational agent teams
• Exposure to data tools: SQL basics BI dashboards (Looker Tableau BigQuery)
• Background in marketplace grocery retail or multi-vertical platform environments
• Experience with project management tools (Jira Notion Asana) at team scale
• Experience with Salesforce

Additional Information :

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Full-time