Order Management Specialist

Stark builds the worlds most powerful electric motorcycles. From the VARG MX to the road-legal VARG EX & SM our bikes have won world championships and are engineered to outperform anything with a combustion engine.

Were based in Sant Boi Barcelona growing fast (77% year-on-year) and building a team that will take us even further. If you want to work on a product that people are genuinely obsessed with this is it.

Stark will become the global market leader in premium motorcycles. Building premium motorcycles requires innovation and we need your help to make us succeed

Our mission is to lead the way towards a sustainable motorcycle industry by reducing plastic and CO2 pollution.

This will be achieved by building sustainable products that are superior to traditional technology in terms of Performance Emotion and Design.

Own the operational execution of the sales-order lifecycle across all company systems making sure every order is correctly entered modified fulfilled and closed. Maintain end-to-end operational visibility of the global order portfolio proactively identifying risks removing operational blockers and coordinating cross-functional actions to ensure customer commitments are met and be the single fast response point for order-status questions from sales dealers and customers.

Order processing & fulfillment

• Process and validate incoming sales orders (B2C and dealer) in Business Central / ecom.

• Track orders through to fulfilment; proactively flag stuck or blocked orders and chase them to resolution.

• Monitor order aging fulfillment performance and operational SLAs proactively identifying delays before they impact customers.

• Coordinate with internal stakeholders on order processing shipment and fulfillment Order Modifications & Cancellations

• Execute order modifications line changes and cancellations following the defined rules e.g. when a VIN is removed from an order the order is cancelled never left orphaned.

• Assign VINs in line with Sales requests while ensuring compliance with internal processes and stakeholder requirements.

• Provide operational support to the Service team for VIN reassignments. Order Status & Data Accuracy

• Maintain accurate order status and data consistency across all systems ensuring alignment between ERP e-commerce and related platforms.

• Maintain complete operational visibility of all customer orders and understand the reason behind every order status.

• Own order modifications within defined authority ensuring changes are made only when compliant with business rules and considering the impact on Production Planning Logistics and other stakeholders.

• Ensure orders progress through the correct statuses in line with SLAs operational milestones and specific business requirements.

• Maintain the accuracy of key order data including pricing shipping payment allocation and other operational attributes in accordance with established processes.

• Proactively identify and resolve order discrepancies between systems coordinating with relevant teams to ensure data integrity and uninterrupted order fulfillment.

Support & Queue Management

• Own the order management queue: triage incoming requests resolve what is in scope route the rest to the right owner.

• Handle order-related Zendesk tickets and keep the case record clean.

• Be the single fast response point for order-status questions from sales reps dealers and customers.

Escalation & Business Development

• Escalate operational issues whenever agreed SLAs or customer commitments are at risk coordinating the appropriate stakeholders until resolution.

• Identify recurring process inefficiencies and drive improvement initiatives by working with process owners to simplify automate and strengthen the order management workflow.

Required

• Strong systems aptitude with Business Central ERP and order management systems.

• High attention to detail and data accuracy.

• Strong prioritization skills with the ability to manage multiple orders and competing priorities in a fast-paced environment.

• Excellent organizational and coordination skills.

• Strong written and verbal communication skills with the ability to collaborate effectively across internal teams sales representatives dealers and external partners.

• Fluent English (written and spoken).

• Problem-solving and troubleshooting mindset.

• Process discipline and ability to follow structured workflows accurately. Ability to work collaboratively in cross-functional teams.

• Structured proactive and solution-oriented approach.

• Positive customer-focused and service-oriented attitude.

Preferred

• Bachelors or Masters degree in Business Supply Chain Operations Engineering or a related field.

• Experience working with Business Central (Navision or Microsoft Dynamics) CRM ERP or order management platforms.

• Experience in e-commerce automotive motorcycle or electric mobility industries. Familiarity with dealer networks warranty operations or accounts coordination. Additional languages are an advantage.

• The chance to work on a product people are genuinely passionate about

• A fast-growing company with real momentum

• A creative international team based in Barcelona

• Competitive salary and benefits package

• Direct access to riders race teams and the product this is not a remote-from-the-product role

• Subsidized lunch in our in house restaurant

• Free access to our in-house gym (including weekends!)

• 30 days of paid vacation

At Stark we dont just accept differencewe celebrate it we support it and we thrive on it for the benefit of our employees our products and our community.

We are committed to creating an inclusive environment where everyone regardless of gender identity sexual orientation race religion age neurodiversity or disability feels a true sense of belonging. We believe that diverse teams make better decisions and that a culture of equity is a prerequisite for innovation.

Accessibility: If you require any reasonable adjustments during the application or interview process (such as assistive technology extra time or a specific format) please let us know at We are here to support you.

We encourage applications from underrepresented groups and are excited to see how your unique perspective can help us grow