Operations Customer Expert

Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert providing professional and exceptional support to individual and business customers in a fast-paced innovative environment.

Language Requirement: English Fluent

Work Requirement: Experience in tech support

Key Responsibilities

* Provide customer support across multiple channels troubleshooting and resolving issues efficiently.

* Assist customers with billing invoicing and account-related matters.

* Troubleshoot account access and technical issues.

* Guide support and train customers on the use of the companys products.

* Deliver timely accurate and customer-focused responses.

* Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

Project Coverage: 24/7

Rotating Shifts

Working Time: 8 hours per day 1-hour lunch break

Weekly Hours: 40 hours per week

Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

Contract Type:Selection Agreement

Daily Allowance: 18.56

Weekly Allowance: 92.80 (5 working days)

Base Salary: 938.00 gross/month

Holiday Allowance: 78.17/month

Christmas Allowance:78.17/month

Meal Allowance:154.00/month (7.00 per working day)

Estimated Monthly Gross Salary: 1248.33

Variable Bonus: Up to 200/month

Recruitment & Contract Progression

* Candidates will sign a Selection Agreement to manage the final phase of recruitment including training.

* If selected at the end of the training candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.

* A permanent contract will be offered after 2 years subject to the applicable conditions.

* Private health and dental insurance will be provided after signing the employment contract provided you already have a NIF and Social Security number.

Meal Allowance

* The meal allowance is paid through a prepaid meal card.

* The meal allowance is exempt from Social Security and IRS contributions.

Documentation Required: EU Passport OR Valid Spanish Residence Permit.