Retail Operations Assistant (Owned Stores), Spain based in Madrid, Spain

As we continue to grow our retail presence across Spain we are looking for a Retail OperationsAssistant to lead day-to-day operations across our owned store network. This role sits at the heart of our retail business ensuring financial accuracy operational efficiency and team performance. You will act as the key link between frontline associates and central functions managing everything from FX rate distribution and cash control to scheduling and compliance. If you thrive in a fast-paced cross-functional environment and take pride in keeping operations running smoothly this is your opportunity.

Western Union powers your pursuit.

As the Retail Operations Assistant you willbethe operational backbone of our owned store network in Spain. You will own the day-to-day financial and people operations of multiple branches ensuring FX accuracy resolving incidents quicklymaintainingregulatory compliance and supporting frontline teams through leadership training and structured oversight.Youllwork closely with Accounting HR Settlement and Business teams to keep operations aligned and efficient.

Role Responsibilities

Manage FX Operations & Financial Control

• Update FX exchange rates daily for owned stores

• Distribute FX rates to corporate clients

• Update monthly FX and Money Transfer (MT) targets

• Review and reconcile Profit & Loss (P&L) reports

• Control and manage branch invoices

• Create and follow up on purchase orders (office and cleaning supplies)

Resolve Incidents & Ensure Operational Continuity

• Register manage and follow up on MT incidents through to resolution

• Manage and resolve cash management incidents including approval of deposit movements across branches

• Escalate and track transaction issues until full resolution is achieved

Lead People & Workforce Operations

• Monitor andvalidateFLA attendance records inKelio

• Export monthly FLA hour balances andmaintainthe annual working hours calendar

• Review and approve store schedules across owned stores

• Manage FLA sick leave records and follow-up processes

Drive Store Performance & Compliance

• Conduct cash audits across Spain owned stores

• Perform regular operational store checks at Spain locations

• Train the team on new product launches and operational updates

Collaborate Cross-Functionally

• Work closely with Accounting Settlement HR Business and Operations teams tomaintaindaily operations and alignment

Role Requirements

Experience

• Previousexperience in retail operations financial services or a supervisory role within a branch or store network

• Background in cash management FX operations or financial reconciliation is a strong advantage

Education & Certifications

• Degree in Business Administration Finance Economics or a related field preferred

• Additionalcertifications in operations management or financial control are a plus

Technical Skills

• Proficiencyin MS Office (ExcelforP&L reconciliation and scheduling)

• Experience with workforce management tools (e.g.Kelioor similar) is desirable

• Familiarity with invoice and purchase order management processes

Soft Skills

• Strong teamwork and collaboration across departments

• High attention to detail and commitment to operational accuracy

• Proactive problem-solver with the ability to escalate and resolve issues effectively

• Adaptable and comfortable working in a dynamic fast-paced environment

Other Details

Language: Full professional fluency in both Spanish and English isfor this role.

Travel: Availability to travel across Spain owned store locations at least 30% of the time.

Working Hours: This roleoperateson rotating shifts (09:0018:00 or 11:0020:00) and includes weekend on-call dutiescompensatedwith time off during the week.

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WesternUnion is positioned to become the worlds most accessible financial services company transforming lives and communities.Werea diverse and passionate customer-centric team of over 8000 employees serving 200 countries and territories.