Multi-Site Business Manager

As part of VetPartners were looking for a commercially minded people-first Multi-Site Business Manager to lead the Hawthorn Group clinics consisting of Hawthorn East Vet Kew Vet and Cattery and Alphington & Fairfield Vet. We are looking for someone who can influence performance strengthen collaboration across sites and contribute to the continued success of the group.

We place a big emphasis on developing the capability and confidence of all our team through a combination of hands-on experience structured development and strong mentorship. You will be supported with access to experienced senior leaders a broad peer network and centralised specialists who provide coaching across commercial acumen people leadership and operational excellence.

About the role
This is an influential leadership position where youll embed the strategic direction of three clinics while remaining grounded in the heart of veterinary practice. You will be responsible for shaping culture driving financial growth and mentoring high performing teams to maintain an exceptional client experience.
In this role you will:
Lead with impact across 3 clinics.
Drive commercial success. Take full ownership of financial performance including delivery of key initiatives KPIs and P&L management across the network.
Champion growth with continuous improvement and change initiatives that elevate both clinical outcomes and operational standards.
Empower and grow your teams whether it is through mentoring clinic teams and leveraging the broader VP network (Vet Managers Regional Managers etc) to foster a culture of talent development wellbeing and professional accountability.

Who you are
Success in this role requires an authentic confident leadership style built on the understanding that great results stem from great relationships. We are looking for someone who can walk into a busy environment build trust quickly and handle tricky situations with a level head and empathy. You should be just as comfortable diving into the day-to-day operational nitty-gritty of covering nursing and reception when needed as you are stepping back to look at the long-term growth of the network.

To thrive in this role youll bring:
35 years of experience leading teams across multiple clinics.
Vet Nurse experience and relevant qualifications.
A strong commercial acumen and a grasp of financial reporting performance analysis and delivery against KPIs.
A proven ability to guide diverse teams through periods of growth change and operational complexity.
Solid experience in workforce planning conflict resolution and coaching for performance.
The ability to simplify the complex and build influential relationships at every level of the business.

Desirable:
Qualifications in business leadership HR or related fields
Experience in veterinary healthcare retail or franchising environments
We know this industry isnt without its challenges - and we take that seriously.
At VetPartners the wellbeing of our people is not an afterthought. Were committed to safe supportive workplaces backed by EAP support a Mental Health First Aid network and the Best for Pet Wellness Plan - because the people who care for animals deserve to be looked after too.

Why VetPartners
Connected network - collaborate with a community of over 5000 peers across 270 clinics support offices and training centres. Youll have the opportunity to tap into a community of like-minded people.
Grow beyond one clinic - we grow talent from within and this role gives you real access to expanding your skills across a multi-site network
A leader invested in you - leadership that is genuinely committed to your development and career progression
Light bright clinics - purpose-built facilities designed for great workflow and a calm experience for clients and patients
Health & wellbeing support - EAP Mental Health First Aid and fitness benefits
Paid parental leave - flexible options and return-to-work bonuses
Everyday discounts & perks - 100 discounts on fuel groceries entertainment health insurance and more
Pet Benefits - savings on pet essentials and insurance for your own furry companions

Ready to lead something that matters
Apply via the link below or reach out to Joseph at emailprotected for a confidential conversation.
VetPartners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.