Managed Services Delivery Enablement Program Manager

Description -

Job Summary
This role is responsible for supervising Managed Service Delivery (MSD) enablement projects of substantial size and complexity spanning across multiple regions. The role manages relationships with MSD Operations teams across regional theatres oversees Management of Change activities devoted to deploy Customer Delivery Manager (CDM) practice and leads multi-functional project teams to deploy new or improvement processes tools and people capabilities to bring incremental efficiency to 600 CDMs that are in charge of delivering the value of contractual services to customers.

Responsibilities
Owns CDM Playbook documentation that prescribe process people (RACI) and tools for CDMs missions

Owns engagement with all key functions beyond CDM involved in Managed Services delivery and operation (Sales Revenue Ops Finance Transition) to define RACIs and resolve operational gaps

Generates and delivers knowledge and communication content for CDMs
Applies Continuous Improvement techniques to improve delivery processes to drive incremental profitability and efficiency to MSD.

Identifies and leads automation projects to digitalize and automate CDM activities as well as opportunities to apply AI to operations.

Manages relationships involving complex multi-function and/or global delivery relationships with senior and executive CDM Management effectively communicating value creation for business partners and customers.
Ensures proper key performance indicators are set measured and regularly reports on status against program objectives.
Contributes innovative ideas and may lead large cross-functional teams exercising independent judgment to solve unique and complex problems impacting the business.

Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Information Systems Engineering or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 12 years of work experience preferably in project management HP Services BUs/Operations Tranformation Programs or a related field.

Preferred Certifications

ITIL

Project Management Professional (PMP) Certification

SAFe Scrum Master

Knowledge & Skills
Agile Methodology
Change Management
Client Services
Customer Relationship Management
Process Improvement
Project Documentation
Project Management
Six Sigma Methodology

IT tool development lifecycle

Artificial Intelligence basic knowledge

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

What we offer:

• A truly international experience: Work in a global organization with colleagues from 60 nationalities collaborating across cultures and geographies.
• Continuous growth & career development: Multiple internal mobility and career opportunities supported by HPs learning platform to keep growing your skills.
• Competitive benefits package including:

• Hybrid work model (home office / office) depending on the role/functions
• Health & Life insurance
• Ticket Restaurant Vouchers or lunch at reduced prices at our canteen
• Flexible working hours to support worklife balance
• HP Flex Program: Kindergarten vouchers & Transport Card
• Exclusive HP products offers and discounts for employees friends and family
• Inclusion & belonging at the core: Join our global employee networks such as Women Pride Inclusion NextGen Sustainability & DisAbility with opportunities to get involved locally.
• Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
• Stay active & energized: Access our sports center (indoor & outdoor) with 25 coordinated activities.
• Onsite medical services: Doctor and medical team available for annual checkups nutrition oral hygiene physiotherapy and general health.
• Creativity & innovation: Enjoy our Printing Happy Hourfrom photos to large postersand handson workshops using the latest printing technologies from wall covers to 3D printing.
• Easy commuting: Free parking available or excellent access via nearby train services.
• Women Network initiatives: Networking events STEM promotion business acumen talks worklife balance sessions and futureskills development.

Sales and Services Entity (ES11)

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal