Loyalty and AI Automation Specialist

About Meller

Born in Barcelona Meller is a global sunglasses and accessories brand with a presence in over 100 countries. Our growth isnt based on doing more manual work but on scaling intelligently by combining creativity data and technology. We believe the future of e-commerce is driven by Artificial Intelligence and automation and we are building the team to lead that shift.

Your Mission

We are looking for a Loyalty & AI Automation Specialist obsessed with enhancing the customer experience and eliminating repetitive tasks through intelligent systems. You wont just be managing traditional campaigns; you will lead two foundational areas for our future:

• Loyalty Program: You will design and scale our loyalty program into a primary growth engine creating engaging incentives analyzing customer behavior and continuously maximizing Customer Lifetime Value (LTV).
• AI & Process Automation: You will spot bottlenecks and manual tasks building efficient solutions using No-Code tools and AI agents (ChatGPT Claude Make Zapier n8n).
• CRM & Customer Lifecycle: You will work side-by-side with the CRM team to optimize the entire customer journey from Welcome Journeys and Product Education to Winback and VIP retention.
• Continuous Experimentation: You will launch monthly experiments aimed at improving retention saving the team time and boosting recurring revenue. We believe in building systems that get 1% better every week.

What We Are Looking For

• Experience: 2 to 5 years in CRM E-commerce or Marketing Automation.
• Mindset: A deep curiosity for Artificial Intelligence an analytical mindset and a systems-thinking approach (you prefer building scalable solutions over just executing tasks).
• Languages: Fluency in Spanish and professional proficiency in English.
• Drive: Highly organized capable of learning new tools at lightning speed and eager to build processes from scratch.

Its a big plus if you have experience with:

• E-commerce and CRM platforms (Klaviyo Shopify LoyaltyLion Yotpo).
• Automation tools (Make Zapier n8n Shopify Flow).
• Data & APIs (Google Analytics 4 Looker Studio APIs basic SQL or Python).
• AI Development (Prompt Engineering MCPs AI Agents Cursor Claude Code).

What We Offer

• Stability: A permanent full-time contract.
• Location: Offices right in the heart of Barcelona.
• Impact: The chance to join one of the fastest-growing e-commerce teams in Europe and build the retention and automation ecosystem that will define our future.
• Innovation: Total freedom to experiment access to the best AI tools on the market and continuous training in automation and new technologies.