Junior Partner Representative (Weekends)

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

What youll do

• Manage the onboarding of new partners guiding them through the first steps
• Give support to partners providing accurate valid and complete information solving questions and problems
• Guide the partners through our internal platform
• Assist partners in the billing process
• Maintain close communications with the Sales Team
• Translate new deals provided by the Sales Team into standardized information for operational purposes
• Follow communication procedures guidelines and policies to deliver the best possible service to the partner

Who you are

• You have 1-2 years of relevant experience in User Support Customer Service or high-level client services.
• Comfortable in a fast-paced working environment
• You have excellent interpersonal and communication skills (both oral and written)
• You are able to handle delicate conversations with a calm problem-solving approach
• Advanced English and Spanish level.
• You are a go-ahead type of person organized and motivated.
• Excellent eye for detail and accuracy

IMPORTANT: Days off will be fixed and on weekdays only. Public holidays will be scheduled in advance if needed.

Although our main offices are located in Madrid we welcome candidates from anywhere in Spain.

Why youll love it here

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health and dental insurance
• Gympass membership
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young international team of talented people to work with

Application Process

For the path forward heres what to expect:

• A video call interview with our Talent team
• A 60 min online assessment test
• A conversation with our management team to explore alignment and potential
• A potential final conversation with the team lead

#LI-hybrid #LI-fulltime #LI-JG1