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Junior Front Office Agent Pestana CR7 Gran Vía Madrid
Job Location:
Monthly Salary:
Posted:
11 September 2026 (4 days ago)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Scope
Process all guest check-ins check-outs complying with the norms and standards of service of the section in order to carry out at all times a service focused on the customer and his needs
Responsabilities and areas of action
Check the agendas of the section to check for pending issues alerts and messages possible times of services planned or in progress as well as analyses the occurrences and situations pending and analyses in the system at the beginning of the shift the entries and exits of the day the events foreseen;Provide a general customer service (telephone and Front-Office service check in and check out supply of internal and external information requested by the latter clarification of doubts response to requests etc.) seeking to ensure total satisfaction and loyalty at all customers to their the control of invoices of the day.
Behavioral Competencies
Business Orientation (Be Efficient)
Goal Orientation (Be Efficient)
Adaptation to Transformation (Be Agile)
Customer Focus (internal and external) (Be Passionate)
Team-work (Be Collaborative)
Resilience (Be Agile)
Rigor and Attention to Detail (Be Efficient)
Proactivity (Be Efficient)
Enviromental and social Consciousness (Be Conscious)
Technical Competencies
Customer Service
Front Office Service
English
Required Experience:
Junior IC
