Junior Customer Success Manager (FR, ES, IT)

We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.

Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the worlds first fully automated CRM.

11000 customers. >15M ARR. 30% monthly growth.

We live ownership. Youre responsible for your projects and tasks end-to-end. No politics few meetings direct feedback. At fonio youll build alongside the smartest and most ambitious people around.

Join us now to be part of one of Europes most exciting growth stories!

As Junior Customer Success Manager for Activation in France Spain and Italy you make sure every new French- Spanish- and Italian-speaking customer goes from just signed to fonio picks up our calls every day. You own the first weeks of the customer journey: setting up their AI assistant testing and fine-tuning it and getting it live on their phone line.

Youll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer whether thats a dental practice in Lyon a law firm in Madrid or a car workshop in Milan..

• Run onboarding calls with new customers in France Spain and Italy in their language and set up their AI assistant together with them

• Translate each customers business into a working setup: prompt knowledge base call transfers notifications and integrations

• Test and fine-tune assistants until theyre ready to go live so customers dont get stuck in almost done

• Help customers connect their phone system and get call forwarding running

• Follow up with customers who signed but arent active yet and get them over the line

• Become a power user of the platform: learn how each feature works and which setup fits which use case

• Bring patterns and friction points from onboardings back to Product and CS to improve templates guides and the product

• Hand activated customers over to Customer Success with a clean setup and clear notes

• Track your onboardings and activation results in HubSpot

• 02 years of experience in a customer-facing role (onboarding support CS sales hospitality or customer service) or a strong graduate profile. Internships count.

• Native-level or C2 level in at least two of Spanish Italian and French and at least B2 in the third. Fluent English is required.

• Basic technical skills and real curiosity about how things work. You enjoy clicking through a platform until you understand it and youre not scared of webhooks APIs or phone settings.

• You like solving puzzles: How do I build this for this customer excites you

• First experience with no-code/automation tools (n8n Zapier) writing prompts for AI or a technical study background is a plus

• You explain things simply and stay patient with non-technical customers by phone or video

• Structured: you can run several onboardings in parallel across three markets without dropping anything

• Hands-on and quick to learn. You take initiative and dont wait to be told what to do.

• German is a plus but not required

• Youll learn AI and voice tech faster than anywhere else with a real path into Customer Success Solutions or Forward Deployment

• Lunch and dinner are on us. Every day.

• The fridge is always full: Red Bull Mate Cola Almdudler and more

• Need a tool course or book Its yours. No approval loops.

• Your setup your choice: pick the gear you want to work with

• A product customers actually love: 4.5 stars on Trustpilot Google and OMR. It mostly sells itself.

• Onsite in Barcelona with a team thats here to do the best work of their careers

1. 20 min intro call

2. 30 min skill interview

3. 15 min with interview with our CCO

4. 20 min culture call with our Founders

Required Experience:

Junior IC