IT Service Delivery Manager

We are looking for an experienced IT Service Delivery Manager to lead the end-to-end delivery and management of custom applications across SDLC.

You will lead multidisciplinary technical teams connecting business priorities with application development maintenance and operations. The role requires strong service management and Agile delivery capabilities together with sufficient technical knowledge to contribute effectively to application architecture and production discussions.

You will manage key stakeholders follow up on delivery commitments and improvement actions and provide regular service status reports covering performance progress risks issues and KPIs.

This is not a purely administrative role. You will have overall ownership of the services under your responsibility including delivery quality application stability risk management and continuous improvement.

Key Responsibilities

• Manage the end-to-end lifecycle of custom applications across SDLC.
• Lead multidisciplinary teams including Developers Architects QA Engineers and Business Analysts.
• Manage roadmaps backlogs releases capacity dependencies and delivery commitments.
• Ensure application stability quality and compliance with agreed SLAs and KPIs.
• Oversee incidents problem management production transitions and service improvement actions.
• Manage stakeholders ensuring clear communication alignment and effective follow-up.
• Prepare and present regular service status reports covering performance progress risks issues and KPIs.
• Collaborate with Business Product Architecture Security and Operations teams.
• Promote Agile ways of working while maintaining effective IT service management and governance.
• Monitor technical debt obsolescence performance security and operational risks.

Qualifications :

• Bachelors degree in IT Computer Science or related field.
• Understanding of Agile methodologies
• Solid knowledge of project management & service delivery
• Excellent communication skills
• Proven ability to influence and engage stakeholders at all levels
• Strong understanding of the full Software Development Life Cycle (SDLC) from requirements and design through deployment support and continuous improvement.
• Proven experience leading cross-functional technical teams including Engineering QA Architecture and Application Support.
• Ability to engage with engineering teams manage technical dependencies and translate risks into business impact.

Nice to Have

• Bachelors degree in Engineering Computer Science Information Technology or a related discipline.
  Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment especially Field Services.
• Previous hands-on experience in software engineering application development or a related technical field.
• Technical background in application development
• Experience with ServiceNow and Azure DevOps
• ITIL4 Certification

Additional Information :

Why SGS

• Join a globally recognized and stable company a leader in the Testing Inspection and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS we are committed to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfill your potential. Apply now to join our motivated and dynamic team!

Remote Work :

No

Employment Type :

Full-time