IT Engineer I (IT Support)

Flywire is seeking an autonomous forward-thinking IT Support Engineer I based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team.

In this role you will be the face of IT for our vibrant Valencia Hub providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure you will troubleshoot daily operational issues document common fixes and contribute to ongoing automation and self-service initiatives.

You will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management ensuring seamless onboarding/offboarding immaculate data integrity and strict compliance alignment.

• Work Mode Note: This role is primarily office-based in Valencia combining in-person employee engagement and physical IT asset management with high-impact global projects.

Key Responsibilities

• Operational & L1 Technical Support: Deliver high-touch technical support for local on-site teams and remote FlyMates globally diagnosing and resolving complex hardware OS (macOS/Windows) network issues analysing incoming problems and escalating when necessary.

• SaaS Stack Administration: Manage identities access and security configurations within Flywires primary platforms: Google Workspace Okta Slack Jira among others.

• Process Evolution & AI Readiness: Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting.

• Asset Lifecycle & Physical Logistics: Autonomously manage end-to-end hardware operations (procurement inventory forecasting provisioning vendor coordination and MDM zero-touch deployments). Maintain 100% data integrity in our global asset database.

• Access Governance & Security: Serve as a local guardian for SOC2 compliance and User Access Reviews (UAR) enforcing strict IAM protocols across enterprise applications.

• Cross-Functional Global Synergy: Collaborate directly with global Corporate IT CPE and Infrastructure teams to execute infrastructure updates and align on-site operations with global standards.

Qualifications :

Basic Qualifications:

• Location & Availability: Must reside in or be able to commute daily to our Valencia office.

• Language Proficiency: Fluent spoken and written English (B2/C1) for daily collaboration with global teams.

• Experience: 3 years of progressive IT support/operations experience in a fast-paced SaaS FinTech or digital product company.

• OS & Hardware Expertise: Proven expertise deploying securing and troubleshooting both macOS and Windows environments.

• SaaS Administration: Demonstrable administrative experience with Okta Google Workspace Slack and Jira.

• Logistics & Asset Management: Hands-on experience managing IT hardware lifecycles inventory control and vendor relationships.

Preferred Qualifications:

• MDM Knowledge: Experience with MDM platforms (Jamf Iru Workspace One or similar).

• Automation & Scripting: Interest or experience with workflow builders (e.g. Okta Workflows) APIs or scripting languages (Bash PowerShell Python) to eliminate repetitive tasks.

• AI Tooling & Knowledge Management: Familiarity or high motivation toward leveraging AI-driven IT support bots smart ticketing routing and structured documentation.

• Compliance Standards: Practical understanding of security frameworks like SOC2 or ISO 27001.

Additional Information :

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Flying Start our immersive global induction programme
• Work alongside brilliant people see more via #InsideFlywire on social media
• A dynamic global team collaborating virtually for years
• Wellbeing programmes including mental health wellness and yoga pilates and HIIT classes with global FlyMates
• The chance to be a meaningful part of our success since every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time