IT Coordinator

The Junior IT Coordinator provides day-to-day IT support to employees across Canet Estate and helps ensure the smooth operation of workplace technology. The role serves as the local point of contact for IT-related issues coordinating with external IT providers and supporting the implementation maintenance and use of IT systems and equipment.

Tasks

IT Support

Provide first-line IT support to employees for hardware software device and connectivity issues.

Assist users with Windows laptops MacBooks iPhones Microsoft 365 applications printers scanners smart TVs and other workplace technology.

Troubleshoot common technical issues and escalate more complex matters to external IT providers.

Follow up on support requests to ensure timely resolution.

Vendor and IT Coordination

Act as the main point of contact for Jemix regarding day-to-day IT support and service requests.

Liaise with the London IT Department and provide updates on local IT matters and ongoing issues.

Coordinate with internet Wi-Fi and mobile service providers to resolve service disruptions and connectivity issues.

Systems and Equipment

Help monitor and support the systems used across Canet Estate.

Assist with setting up configuring and maintaining employee devices.

Support employee onboarding and offboarding by preparing equipment and user accounts.

Assist in monitoring property technology systems and report issues to the appropriate providers.

Asset Management

Maintain an inventory of IT equipment mobile devices and accessories.

Track device allocation and support equipment replacements and upgrades.

Keep IT documentation and records up to date.

Project Team Support

Support the implementation of new systems software and hardware.

Work with the Project Team and external providers on technology-related projects.

Assist with testing and user adoption of new solutions.

Requirements

Skills and Qualifications

Experience in an IT support helpdesk or similar role or relevant IT qualification.

Good working knowledge of both Windows and macOS operating systems.

Knowledge of SharePoint Microsoft Teams device management platforms or ticketing systems.

Experience supporting iPhones mobile devices and workplace hardware.

Familiarity with Microsoft 365 applications and cloud-based systems.

Understanding of networking Wi-Fi and mobile devices.

Strong problem-solving and troubleshooting skills.

Excellent communication and customer-service skills.

Fluent English and good Spanish both written and spoken.

Ability to work independently and manage multiple priorities.

Experience working with external IT providers and vendors.

Benefits

Bonus

Private Health Insurance

Join Canet Estate S.L. as an IT Coordinator and drive innovation in real estate technology. Be part of a small dynamic team where your contributions make a significant impact.