International Customer Service Agent

The Customer Service Agent will manage and coordinate the reception and evolution of the cases received through communication between the parties involved offering a quality service to the patient and acting in accordance with the clients demands and the standards set by Teladoc Health International.

Role & Responsibilities

- Attend to incoming requests (calls emails application etc.) from various virtual care services (Expert Medical Opinion Telehealth mental health etc.).

- Collect basic information about the patient following the procedure.

- Confirm if the patient is eligible for the service.

- Create the case in the system.

- Assign and send the case to the medical team.

- Assist patients in resolving incidents.

- Control and follow up on the management of open cases.

- Support in the coordination of communications between physicians and patients.

- Contact if necessary customers to gather information.

- Be responsible for reviewing quality feedback surveys.

- Escalate cases when there is backlog or there are specific needs that require supervisor review.

- Follow and keep up to date with internal management protocols particular characteristics agreed with companies and policies to comply with Teladoc Health Internationals ethics.

Requirements:

* Education in FPI or Intermediate Level Training Cycle.

* Experience in more than 1 year in Customer Service or working in Call Centers.

* Essential: high or native level of English and knowledge of other languages is valuable.

* Hard computer skills is essential.

* A dynamic person with communication skills customer orientation proactivity and teamwork.

Conditions:

- Fixed-term contract contract.

- Part-time 30 hours/week from Monday to Friday from 12:00h to 18:00h.

- Salary: Approximately 18500 gross per year

- Hybrid work in our offices located at Calle Via AugustaBarcelona.

- Initial and developing traning.

- Possibility of developing yourself in the worlds leading company in healthcare services.

For a more detailed look at our company and values visit our website at Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.