Inside Sales Associate Italy
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Job Summary
Were looking for our next Inside Sales Associate to join the Inside Sales Team in Barcelona. You will manage and develop a portfolio of Italian schools while also building new business opportunities over time.
This role combines consultative sales customer success and training responsibilities. Reporting to the Inside Sales Manager this person will work closely with the Regional Manager EMEA and other regional stakeholders to execute the strategy for Italy support schools throughout the customer lifecycle and strengthen Edpuzzles local presence. The role requires someone comfortable navigating the specifics of the Italian education market including public school procurement and government-linked partnerships.
Own a portfolio of Italian schools and manage the full customer lifecycle with a strong focus on engagement retention and renewals.
- Prioritize and execute renewal plans identifying at-risk accounts understanding barriers to adoption and coordinating timely actions to improve renewal outcomes.
Build and manage a healthy new business pipeline through inbound lead follow-up proactive prospecting referrals and targeted outreach.
Conduct discovery conversations product demonstrations presentations and consultative sales meetings with teachers school leaders and other decision makers.
Deliver or coordinate engaging product training and onboarding sessions to help increase usage confidence and renewal readiness across your portfolio
Maintain accurate and timely records in Salesforce including opportunities customer activity next steps forecasts and renewal status.
Track and deliver against agreed business goals and performance indicators including pipeline conversion ARR engagement and renewals.
Work closely with the Regional Manager EMEA to translate the Italian market strategy into account-level actions share market insights and ensure consistent execution.
Collaborate with School Success Growth Product Finance and other internal teams to solve customer needs and provide a coherent experience.
Coordinate effectively with Italian resellers and channel partners recognizing that schools may need to purchase through approved partners and local processes.
Contribute to the Italian Edpuzzle community by sharing relevant local content supporting engagement initiatives and building relationships with educators and key stakeholders.
Gather customer and market feedback identify patterns and turn learnings into repeatable processes playbooks and recommendations.
Support additional regions when business priorities require it using English or other relevant language skills.
Travel occasionally within the country to support schools and events on the ground if needed.
Perform other duties as assigned.
Proven experience in B2B sales account management customer success business development or a similar customer-facing role with a track record of managing pipelines customer portfolios renewals and measurable commercial targets.
Native or bilingual proficiency in Italian and strong professional English communication skills are required as youll interact with Italian schools international colleagues partners and other stakeholders on a daily basis.
Strong consultative sales and relationship-building skills with the ability to understand customer needs communicate value handle objections and build credibility with teachers school leaders administrators resellers and partners.
Confident and engaging presenter comfortable delivering product demonstrations onboarding training sessions and workshops in both remote and in-person settings.
Organized proactive and data-driven with the ability to manage competing priorities maintain accurate information in Salesforce or a similar CRM identify risks and take ownership of opportunities and renewals from start to finish.
Experience in EdTech the education sector the Italian school system community engagement or working with resellers and public-sector purchasing processes would be a strong plus.
Previous experience in EdTech or the education sector particularly within the Italian market.
A background in teaching instructional coaching or delivering training to educators.
Familiarity with the Italian education system including grants public-sector purchasing processes resellers and channel partners.
Experience creating localized content supporting community initiatives or engaging professional audiences through social media.
Spanish or other languages relevant to Edpuzzles international markets is a plus.
or another amazing skill you bring to the table that we havent thought of yet!
Work from the comfort of your own home.
Enjoy a flexible work environment with the option to work from our Barcelona office as much or as little as youd like and only 23 in-office days per month.
Meet with your manager and team via video calls on Google Meet or Slack.
Connect with coworkers via Slack (with channels for work and for fun!).
To enjoy our remote work policy youll need high-speed internet access.
Salary betweenbased on your professional experience plus a variable compensation package including commissions
Remote-first within Spain with our Barcelona office available for you to use as much or as little as youd like and only 23 in-office days per month.
24 days paid holidays plus December 24th and 31st
Flexible working hours and reduced working time on Fridays to support work-life balance
$1200 per year in professional development reimbursement
Access to Wellhub to support physical and emotional well-being
2000 annual allowance for meals with Cobee
Private health insurance policy with AXA
Flexible remuneration for childcare
Flexible remuneration for public transport
Flexible remuneration for health insurance of immediate family members (spouse and/or children)
Fully stocked pantry with a variety of snacks and drinks in the Barcelona office
Team-building events during working hours to connect learn and create lasting bonds with passionate colleagues
Required Experience:
IC
About Company
Easily create beautiful interactive video lessons for your students you can integrate right into your LMS. Track students' progress with hassle-free analytics as you flip your classroom!
