Imaging Representative

Mercy Hospital is an 82 bed acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive A grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote wellbeing and healing of body mind and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation) surgical care cardiac care (including interventional) Orthopedic and Spine Centers of Excellence a Family Birthing Center home care hospice care and more. Durango offers an exceptional quality of life with small town charm excellent schools and year-round world-class outdoor recreation opportunities including snow sports river sports hiking biking camping and more.

As our Imaging Representative you will provide essential administrative support to the Imaging department assisting with patient scheduling updating information and promoting patient confidentiality.

Every day you will screen incoming phone calls and visitors manage patient appointments and information and coordinate multiple departmental projects to ensure timely completion optimizing departmental efficiency.

To be successful in this role you will possess strong organizational and communication skills meticulous attention to detail in scheduling and patient information and a proactive approach to managing administrative tasks while upholding patient confidentiality.

• Registers outpatient imaging patients enter orders and collects copay as determined by facility.
  
• Receives referrals from provider offices for imaging services.
  
• Schedules patients for imaging.
  
• Greets patients and family members.
  
• Answers incoming calls promptly in a pleasant helpful manner.
  
• Communicates with Imaging staff regarding patient arrival times tests and procedures.
  
• Prioritizes multiple tasks and deals with fluctuating volumes.

• High School Diploma or GED
  
• One (1) year of experience in healthcare customer service or administrative setting
  
• BLS from the American Heart Association

Preferred

• Knowledge of medical terminology and CPT/ICD codes