ICQA Area Manager , ICQA

Do you aim to have a dynamic impact on the world
Are you up for creating solutions and solving tomorrows problems today
Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centres sit at the heart of Amazons rapidly growing operations network: they are where we manage our fast-moving each fulfilment centre our teams stow deliveries pick products package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfilment centres are fast-paced and high reward environments where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.

Key job responsibilities
**Your role and responsibilities in the ICQA Team**

Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:
- Support safety programs and compliance to ensure a safe work environment for all associates
- Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
- Measure quality inventory integrity and accuracy while providing proactive feedback to the operations management team
- Conduct shift planning and forecasting alongside assigning and directing work
- Plan for and identify root causes of inventory deviation via cause and effect analysis
- Support network-wide fulfilment & operations-focused quality initiatives
- Review and analyze customer complaints and process defect data followed by development of corresponding action plans to reduce future incidents
- Drive process improvements and develop team members ability to keep pace with our rapid growth while motivating others and reducing employee turnover
- Appraise the performance of team members; developing rewarding and coaching employees



**Your role and responsibilities in your FC and within operations**

- Ensure KPIs are reviewed on a daily weekly or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
- Gain expertise in key fulfilment centre process paths as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
- Collaborate with all department managers to identify and understand key projects initiatives and system enhancements
- Liaise with Area Managers and Operations Managers to support the communication of all policies related to process compliance drive continuous improvement through removing obstacles i.e setting area readiness standards
- Work with Loss Prevention teams to establish influence and adhere to Loss Prevention policies and procedures
- Support in interviewing and training fulfilment centre managers and associates developing talent and hiring the next generation of managers


A day in the life
Youll work shifts at one of our fulfillment centers overseeing inventory control quality assurance and problem solve operations. Your day typically starts with a team huddle where youll review previous shift performance set daily goals and address any ongoing your shift you will conduct inventory discrepancies analysis oversee the resolution of receiving issues and coach team members on accuracy regularly analyze data looking for trends and opportunities for process improvement collaborating with other partners in FC operations or in central teams that own Catalogue Procurement Supply Chain Process Engineering Loss Prevention and Program Management. Youll need to make quick informed decisions to keep operations running your shift youll be on the floor observing processes coaching team members and ensuring safety standards are maintained in you area. Youll also dedicate time to developing your team members providing feedback and identifying training needs. By shift end youll prepare a handover for the next shift summarizing key events ongoing issues and priorities. Youll leave knowing youve contributed to maintaining inventory accuracy resolving inbound challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers at the lowest possible cost. The Vision of ICQA is to exceed customers expectations both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive stow count pick pack & ship) up to our sellers and customers. We lead with empathy to create a safer more productive higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.

- Bachelors degree or experience at Amazon
- Experience in operations or inventory management

- Knowledge of Six Sigma tools and Lean techniques
- Can work proactively and independently meet deadlines and deliver on projects and tasks
- Experience in people management and team development
- Experience working with and influencing senior level stakeholders

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