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Icelandic Speaking Customer Support Specialist
Job Location:
Monthly Salary:
Posted:
19 August 2026 (4 hours ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you a natural communicator who thrives on helping others If you love solving complex queries enjoy working in a dynamic international team and bring a positive attitude to every interaction we want to hear from you!
Job Responsibilities:
- Assist Icelandic-speaking clients via email phone and live chat with booking payment and account inquiries.
- Act as a liaison between customers and service providers to ensure swift high-quality resolution of issues.
- Maintain complete accuracy when updating customer accounts using our CRM system and internal databases.
- Follow established company procedures while adapting creatively to solve unique customer challenges.
- Contribute positively to team goals and maintain high standards of customer satisfaction.
Requirements:
- Icelandic: Native or C2 level; fluent in English (written and spoken).
- Excellent verbal and written communication skills with strong active-listening abilities.
- Proficiency with digital tools: Office 365 CRM platforms and general web interfaces.
- Strong critical thinking and solution-driven problem-solving mindset.
- Resilience and adaptability when handling high-volume or complex situations.
- Prior experience in customer support retail or hospitality is considered an advantage.
Benefits & Work Conditions:
- Contract: Full-time (38.5 hours/week) Monday to Sunday schedule with fixed shifts and 2 days off per week.
- Salary: 23500 gross/year (with quarterly performance bonuses).
- Location & Office: Modern office space located near central public transport hubs featuring collaborative zones and breakout areas.
- Perks: Comprehensive private health insurance wellness/activities program paid training and continuous career development opportunities.
