HR Operational Excellence Analyst

About the Role:

We are looking for an experienced HR Operational Excellence Analyst professional to join our team as an individual this role you will own end-to-end process redesign and drive scalable data-driven improvements across HR operations. You will sit at the intersection of process design systems thinking and change management partnering cross-functionally to eliminate friction improve service delivery and build the operational foundation that enables HR to scale effectively.

What Youll Do:

Process & Service Design:

• Lead the redesign of cross-functional HR processes to improve scalability efficiency and user experience

• Own and maintain end-to-end process maps documentation and service design decisions including determining the appropriate delivery channel (automation self-service live support or vendor) based on efficiency scalability and user experience

• Identify and eliminate friction points across workflows and systems

Knowledge Management:

• Improve knowledge effectiveness including searchability deflection and usability by leveraging data insights and user feedback to drive continuous optimization

• Embed knowledge and recommendations directly into service and process design

Requirements & Testing Ownership:

• Lead requirements gathering and documentation translating business needs into clear functional requirements

• Define testing strategy scenarios and success criteria; lead UAT execution and drive stakeholder alignment

Data & Continuous Improvement

• Define and track KPIs including SLA cycle time quality and deflection rates

• Drive prioritized data-driven improvements based on measurable impact and business outcomes

Change & Adoption:

• Lead rollout of new processes ensuring stakeholder alignment clear communication and successful adoption across impacted teams

• Develop training and enablement materials to support change adoption

What Youll Need:

• 47 years of experience in HR operations or transformation roles

• Proven track record of enterprise-level process transformation and governance

• Demonstrated experience leading process improvement initiatives with measurable outcomes

• Familiarity with Lean/Six Sigma methodologies

• Strong end-to-end process redesign skills with a systems thinking mindset

• Advanced data analysis skills and experience designing and tracking KPIs

• Proven ability to gather requirements define testing strategies and lead UAT

• Experience leading change management efforts including stakeholder alignment and adoption

• Strong stakeholder management skills with the ability to work across multiple functions simultaneously

• Well-organized with high attention to detail and the ability to manage complex cross-functional projects

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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