Housing Coordinator Expanish Madrid

Housing Coordinator Madrid

About Expanish

Expanish is an award-winning Spanish language school and study abroad provider with locations in Barcelona Madrid and Málaga (Spain) as well as Buenos Aires (Argentina) and Costa Rica. For over 20 years we have offered high-quality Spanish language programs and cultural experiences for students from all around the world.

Conditions

• Position Title: Housing Coordinator
• Location: Madrid Spain
• Hours: Full Time
• Starting date: Early October 2026
• Contract Type: Permanent

Your Role at Expanish

The Housing Coordinator is responsible for managing all aspects of student accommodations and transfers while supporting administrative and accounting processes. This role ensures that students have a seamless experience from arrival to departure and maintains strong relationships with providers to promote efficiency and quality service.

Key Responsibilities

Accommodations Arrivals and Transfers

• Manage requests for accommodations and transfers (general last-minute and special requests) in collaboration with the Sales and Admissions teams.
• Assign students to different types of accommodations (student residences shared apartments host families etc.).
• Monitor initial/final evaluations regarding accommodations and transfers and handle potential complaints and logistical issues with providers.
• Manage and maintain relationships with various accommodation and transfer providers to promote good communication collaboration and efficiency.
• Ensure that the information in the database is up-to-date complete and accurate.
• Develop the growth of accommodation and transfer options in Madrid by seeking new providers and formalizing collaborative relationships.
• Report on the KPIs of the accommodations and transfers department (assignments occupancy rates NPS quarterly objectives etc.).

Administration and Accounting

• Manage invoices and proforma invoices ensuring proper accounting records.
• Administer payments to accommodation and transfer providers.
• Manage budgets and keep costs in line with or below allocated budgets.

Other

• Support the Center team in student services and front-desk assistance when necessary.
• Support the Customized Groups department with requests and quotations related to accommodations and transfers.
• Participate in the rotation of the emergency phone (estimated 1 week out of every 4-5).

Required Qualifications

• A University degree
• At least 2 years of experience in student services international education accommodation/housing hospitality tourism customer service or operations.
• People skills and excellent social communication and negotiation abilities to interact with diverse stakeholders (students families providers etc.).
• Attention to detail and strong organizational skills to manage tasks and projects simultaneously.
• Ability to work effectively and respectfully with students and colleagues from different cultural backgrounds.
• Approachable supportive empathetic and attentive to students academic and personal adjustment.
• Experience handling accounting matters supplier payments and invoices.
• Problem-solving profile with high patience and resilience capable of managing accommodation complaints and supplier logistics issues calmly and professionally.
• Spanish and English at a professional level. Additional languages are a plus.
• Holds a work permit for Spain.