Host hostess

The place

Located in the Gothic Quarter opposite Port Vell the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms a private cinema room and our signature Cecconis restaurant.

The role

AtSoho HouseaHost/Hostessis one of the firstpointofcontactsformembersguests and staff before being seated for their dining experience. As a Host youare responsible forgreeting guests answering all incoming calls and creating reservations for the Club or F&B Operation(s)/Restaurant(s).The Hosthas acute organizational and people skills whichoften ininfectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guestsmembersand staff via friendliness professional and organizational efficiency.

A successfulHost you maybe responsible fortraining other reception team members on process and service standards set at Soho House. As an experienced Host youare required tobe able to master our phone system have a warm and friendly disposition ensure allanticipatedcovers are accounted for during service and tables are ready for the reservations arrival.

Main Duties

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

• Answer high-volume phone lines and confidently answer standard Q&Aregardingmenus hours of operation and amenity availability/pricing and calls for restaurant roof and cinema reservations general inquiries and deliveries messages for members and fromemployees;among other inquiries in full and with complete detail

• Create reservations for club/restaurants andassistF&B Managers on the floor with service standards and service execution

• Punctuating all calls and interactions with friendliness accuracy and discretion

• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• OpenTable and MICROS experience (Is a plus)

• Musthave experience answering high-volume phone lines and answering inquiries professionallytimelyand to the best of your abilities.

• Problem solving skills and bring conflict resolution to anyanticipatedor current matter

• Detail oriented articulate and ability to multi-task in a high-volume and demanding work environment

• Strong communicationskills and ability to understand and follow written and verbal instructions

• Flexible schedule and ability to work nightsweekendsandholidays(as needed)

Physical Requirements

• Must be able to seize grasp turn and hold objects with hands.

• Mustbe able to work on your feet for at least 8-10 hours.

• Fast paced movements occasionallyrequiredto go from one part of the club to others.

• Must be able to understand and communicate clearly with guests members and coworkers.

• Mustbe able to reach and handle the computer keyboard and desktop items.

• Occasionally kneel bend crouch and climb asrequired.

Benefits...
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink 7 days a week
Team Room Rates; Any Bedroom Any House $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 20%)
Cookhouse & House Tonic: Our Cookhouse & TonicProgrammesoffer unique food and drink training events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping gym memberships holidays insurance and much more.