Helpdesk L1- HR Application Support agent

Position Description:

CGI globally is a leading ICT company with 94000 professionals working in 40 countries. We have the presence expertise and complete IT services to meet clients business needs anywhere anytime and to offer our professionals challenging and rewarding careers.

At CGI our success comes from the talent and commitment of our professionals. As one team we share the challenges and rewards that come from growing our company which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create

Your future duties and responsibilities:

Provide support to users via phone email chat or ticketing systems.
Log categorize and track incidents and service requests.
Perform initial troubleshooting and diagnosis of technical issues.
Resolve common and routine issues.
Monitor and follow up on tickets until resolution and closure.
Document solutions and contribute to the knowledge base.


#LI-MT11

Required qualifications to be successful in this role:

High Norway/English/Spanish Mandatory .
Customer service experience (used ticket system).
Nice to have- HR background

Skills:

• Customer relation
• English
• Norwegian
• Spanish
• Ticket assignment
• ServiceNow

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.